Neil Smith
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Recent activity by Neil Smith-
Lee Geissbuhler I think what you're looking for would be satisfied with Halp (which is now part of Atlassian). That's what we use for that use case.
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Overall, it worked. One limitation is that the settings are global, so you can't set one field to be exclude one group from read-only, and another field to exclude a different group. For now it wor...
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I'll check it out. Thanks!
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Coming from Service Cloud I was initially frustrated by this lack of functionality in Zendesk - it seemed like table stakes for a support platform. I grudgingly implemented the Round Robin app. It ...
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We've started using Halp for their ZD/Slack integration. They were just acquired by Atlassian - not sure if that is good or bad...
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Dan Gray We didn't deploy the integration so I have no answer for your question. We have actually found a reasonably-priced third party solution that does exactly what I need, create a ticket from ...
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Dan Gray - here is what I heard back: "I just received an update from the team that the one you are experiencing is the correct feature. The reason for changing it is that as report alerts some s...
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I feel like we need some kind of matrix to properly explain how it works now. There is clearly mass confusion.
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Yes. Check out the dropdown for requester. It doesn't show Zendesk users, instead shows Slack users:
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Not sure if anyone else posted about this, but the requester drop down only shows a list of Slack users, not Zendesk users. I want to set the requester as one of our customers who is an external us...