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Neil Smith

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Recent activity by Neil Smith Recent activity Votes
  • Limit custom ticket field access to just admins

    I'd like to have a custom field on tickets where admins / team leads can flag the ticket to be excluded from an agent's CSAT metrics. I can't do this because we can't currently limit field visibili...

  • Leveraging external content in web widget

    Does anyone know of a marketplace app or alternate approach for utilizing external content in the web widget? We'd like to be able to present links to suggested articles that we maintain outside Ze...

  • Agent kicked out of chat involuntarily

    I've been getting complaints from my agents, who are in two different offices, about being involuntarily kicked out of chats. They will be in the middle of an active chat, then suddenly and involun...