Gorka Cardona-Lauridsen
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Last activity
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Activity overview
Latest activity by Gorka Cardona-Lauridsen-
Gorka Cardona-Lauridsen commented,
Elise Alley You can achieve this with the multiple theme templates feature that is is available on Guide Enterprise. You create your additional category templates Then you apply each of them to t...
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Gorka Cardona-Lauridsen created an article,
Announcing Guide Theme Marketplace
Today we are very excited to announce that you can now browse, trial, and buy themes from our trusted partners directly from Guide via the Guide Theme Marketplace. We have pre-stocked the marketpla...
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Gorka Cardona-Lauridsen commented,
Official comment Hi all I'm happy to let you know that this feature request has now finally made it onto our roadmap. At this point I cannot share the timeline, but I will update this post when there is relevant news.
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Gorka Cardona-Lauridsen commented,
Official comment Hi All Just wanted to let you know that, this feature request has finally made it onto our roadmap and we expect within a few months to enable you to enable your agents to use the request form and ...
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Gorka Cardona-Lauridsen commented,
Hi Jon, thank you for reporting this issue! I've created an ticket for our engineers to fix it.
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Gorka Cardona-Lauridsen commented,
Unfortunately KCapp support will not be covered this EAP, it will be a seperate one.
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Gorka Cardona-Lauridsen commented,
Hi Michael, thanks for the feedback! As of right now federated search results can only be consumed through Help Center search, but this is only the first step and we will make federated search resu...
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Gorka Cardona-Lauridsen created a post,
Sign up for the Federated Help Center search EAP
Please sign up to the EAP using this Google form: EAP Sign-up form
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Gorka Cardona-Lauridsen created a post,
How to leave feedback for Federated Help Center search
We want to hear what you have to say about this feature, because ultimately we're building it for you. Below, you can find some guidelines on the best ways to let us know what you think. Where to g...
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Gorka Cardona-Lauridsen created a post,
What is the Federated Help Center search EAP?
Until now, when you searched a Guide Help Center, the content that you could find to help you resolve your issue was limited to Guide Articles and Gather community posts. However many Zendesk custo...