Gorka Cardona-Lauridsen
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Activity overview
Latest activity by Gorka Cardona-Lauridsen-
Gorka Cardona-Lauridsen created an article,
Announcing help center Federated Search
We are very excited to announce help center Federated Search to help you make sure all of your self-service content is available to users right in your help center. You can read more about the feat...
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Gorka Cardona-Lauridsen commented,
Julian Rios Thank you for the feedback! I have taken note and will feed it into our planning and prioritization though I cannot at this point promise when we may add this functionality. If this was...
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Gorka Cardona-Lauridsen commented,
Thank you for the question. In instant search that is performed while typing, we do use partial word matching, but to determine the results on the SERP we instead use fuzzy search (approximate stri...
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Gorka Cardona-Lauridsen commented,
Anika Riley Thank you for your feedback. I have acouple of questions to understand the issue better. If you know, why does apple take issue with the content you mention? If you can ,please provide...
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Gorka Cardona-Lauridsen commented,
Hi all We would really like your help to test some UI prototypes for a adding custom field columns and filtering by custom field values in the requests tables. If you have appetite for this and thi...
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Gorka Cardona-Lauridsen commented,
Hi David The theming limits are in place fro two main reasons, one to prevent using our infrastructure for hosting content unrelated to the Help Center themes for use elsewhere and two to encourage...
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Gorka Cardona-Lauridsen commented,
Hi Candace Thank you for the question. The reason that Light Agents cannot interact with tickets like full Agents with this feature is not because we do not want to provide that capability, but bec...
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Gorka Cardona-Lauridsen commented,
Hi Jeremy Heath You can change the version number in the manifest.json file without using ZAT, but ZAT makes it easier to preview changes and validate that the theme code conforms to the them requi...
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Gorka Cardona-Lauridsen commented,
Official comment We are happy to announce that we have finally started rolling out the Agents managing requests via Customer Portal feature to address this request. We are expecting to complete rollout by October 1...
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Gorka Cardona-Lauridsen created an article,
Announcing Agents managing requests via Customer Portal
We are happy to announce that you can now enable Support Agents to submit and comment on requests through the customer portal. This has been a long standing request, particularly for customers t...