Gorka Cardona-Lauridsen
-
Total activity133
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes1
-
Subscriptions96
Activity overview
Latest activity by Gorka Cardona-Lauridsen-
Gorka Cardona-Lauridsen commented,
Hi Jon Simone, we have chosen to expose an API to ingest external content records as the first interface because it allows for full flexibility to integrate with any other service that hosts the co...
-
Gorka Cardona-Lauridsen commented,
Hi Abdul Qabiz Thank you for posting here so other developers/partners can chime in. I completely agree they are important features. and we have not forgotten your feedback when you have raised it ...
-
Gorka Cardona-Lauridsen commented,
Hi Kelsey Davis, thanks for the questions! If you have community enabled for your help center searches will always include Gather community results.- If you have multiple Help Centers with communi...
-
Gorka Cardona-Lauridsen commented,
Hi Anton Mintsev (EMEA) both of those features are on our roadmap and expected to be delivered in 2021. Making federated search results available in Agent Workspace is the first of the two to be de...
-
Gorka Cardona-Lauridsen created an article,
Announcing help center Federated Search
We are very excited to announce help center Federated Search to help you make sure all of your self-service content is available to users right in your help center. You can read more about the feat...
-
Gorka Cardona-Lauridsen commented,
Julian Rios Thank you for the feedback! I have taken note and will feed it into our planning and prioritization though I cannot at this point promise when we may add this functionality. If this was...
-
Gorka Cardona-Lauridsen commented,
Thank you for the question. In instant search that is performed while typing, we do use partial word matching, but to determine the results on the SERP we instead use fuzzy search (approximate stri...
-
Gorka Cardona-Lauridsen commented,
Anika Riley Thank you for your feedback. I have acouple of questions to understand the issue better. If you know, why does apple take issue with the content you mention? If you can ,please provide...
-
Gorka Cardona-Lauridsen commented,
Hi all We would really like your help to test some UI prototypes for a adding custom field columns and filtering by custom field values in the requests tables. If you have appetite for this and thi...
-
Gorka Cardona-Lauridsen commented,
Hi David The theming limits are in place fro two main reasons, one to prevent using our infrastructure for hosting content unrelated to the Help Center themes for use elsewhere and two to encourage...