Kristal Lam

Zendesk Product Manager

Total activity

48
Last activity

September 26, 2020 22:34
Member since

May 08, 2018 19:35
Following

0 users
Followed by

1 user
Votes

0
Subscriptions

32

Activity overview

Latest activity by Kristal Lam

Kristal Lam commented, June 22, 2020 16:44
Official comment
Hi everyone! Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your pl...
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- Kristal Lam
- Created June 22, 2020 16:44
- 0 votes
Kristal Lam created an article, June 05, 2020 23:15
Announcing new limit to max attachment size
1. Zendesk updates
2. Announcements
Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your plan type. Wh...
- Kristal Lam
- Edited July 28, 2020 14:56
- 8 followers
- 5 comments
- 7 votes
Kristal Lam created an article, May 26, 2020 15:53
Action needed: Reauthorize the connection between Zendesk Support and your Facebook pages
1. Zendesk updates
2. Announcements
If you have Facebook pages that are connected to your Support account, you need to reauthorize the connection between Zendesk Support and your Facebook pages. This is due to changes that Facebook...
- Kristal Lam
- Edited September 25, 2020 23:23
- 12 followers
- 13 comments
- 1 vote
Kristal Lam commented, November 20, 2019 18:29
Hi everyone! We are working with Google to get the exact date, once we have that we will be sending a second set of notifications to everyone and another set on the day of reconnection. To see if...
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- Kristal Lam
- Edited November 20, 2019 22:12
- 1 vote
Kristal Lam created an article, October 29, 2019 21:04
Action needed: Re-authorize Zendesk Gmail Connector
1. Zendesk updates
2. Announcements
Important: You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and February 4, 2020. To keep user data safe, Google requires all apps that...
- Kristal Lam
- Edited September 25, 2020 23:27
- 72 followers
- 49 comments
- 10 votes
Kristal Lam commented, June 11, 2019 22:06
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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- Kristal Lam
- Created June 11, 2019 22:06
- 1 vote
Kristal Lam commented, May 15, 2019 21:51
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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- Kristal Lam
- Created May 15, 2019 21:51
- 0 votes
Kristal Lam commented, May 10, 2019 16:35
@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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- Kristal Lam
- Created May 10, 2019 16:35
- 0 votes
Kristal Lam commented, May 08, 2019 19:25
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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- Kristal Lam
- Created May 08, 2019 19:25
- 0 votes
Kristal Lam commented, May 08, 2019 17:28
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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- Kristal Lam
- Created May 08, 2019 17:28
- 0 votes