Kristal Lam
- Total activity 52
- Last activity
- Member since
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- Followed by 1 user
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Activity overview
Latest activity by Kristal Lam-
Kristal Lam commented,
Official comment Hi everyone! Thank you for all your feedback and patiently waiting as we work on the new CCs and followers feature. I am excited to announce that we will be going into GA with this new feature on ...
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Kristal Lam commented,
@Jeremy - thanks for the feedback, I can add you to the beta program of the new CCs/followers feature if you would like to test this out. Please let me know.
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Kristal Lam commented,
@Lyle - would you mind creating a support ticket with support@zendesk.com and adding the details of what is happening? This way we can investigate and I can work with you on there? Thanks!
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Kristal Lam commented,
@Harrison - there are no limits for Followers as they can only be Agents or Light Agents
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Kristal Lam commented,
@Peter - Light Agents can be added as followers to tickets @Harrison - The limit for the new CCs is going to be 48 addresses
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Kristal Lam commented,
Hi @Lyle - was wondering are you asking this after testing the feature or just from reading this article? This article is a bit old so just wanted to fully clarify.
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Kristal Lam commented,
@Peter - at this moment we will not be able to search Followers like CCs but this is something we will look to add later
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Kristal Lam commented,
@Silvia - you have to be apart the beta to be able to use the new APIs for the feature. This feature will be going to GA in Q2 then anyone who has enabled the new feature can use the APIs
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Kristal Lam commented,
Hi Dan - it is not required for Google Mail connector but a strong suggestion. If not, we fall back to sending from a native Zendesk support address.
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Kristal Lam created an article,
Preparing for Zendesk's migration to AWS and Amazon SES
Zendesk recently announced that we will be migrating our products from data centers around the world to Amazon Web Services (AWS) and that we will be using the Amazon Simple Email Service (SES) p...