Kristal Lam
- Total activity 39
- Last activity
- Member since
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- Followed by 1 user
- Votes 0
- Subscriptions 24
Activity overview
Latest activity by Kristal Lam-
Kristal Lam commented,
Hi everyone! We are working with Google to get the exact date, once we have that we will be sending a second set of notifications to everyone and another set on the day of reconnection. To see if...
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Kristal Lam created an article,
Action needed: Re-authorize Zendesk Gmail Connector
Important: You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and January 24, 2020. To keep user data safe, Google requires all apps that ...
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Kristal Lam commented,
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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Kristal Lam commented,
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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Kristal Lam commented,
@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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Kristal Lam commented,
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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Kristal Lam commented,
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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Kristal Lam commented,
Hi Dan - it is not required for Google Mail connector but a strong suggestion. If not, we fall back to sending from a native Zendesk support address.
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Kristal Lam created an article,
Preparing for Zendesk's migration to AWS and Amazon SES
Zendesk recently announced that we will be migrating our products from data centers around the world to Amazon Web Services (AWS) and that we will be using the Amazon Simple Email Service (SES) p...
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Kristal Lam commented,
Hi @David! This is currently something we are looking into and working on design ideas. I will keep this article updated on where we're at and can reach out when we're ready to share some potential...