Kristal Lam
- Total activity 46
- Last activity
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Activity overview
Latest activity by Kristal Lam-
Kristal Lam commented,
Official comment Hi everyone! Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your pl...
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Kristal Lam created an article,
Announcing new limit to max attachment size
Zendesk is happy to announce that we’re increasing the maximum attachment size limit for all Support plans to 50 MB. Previously, the limit was between 1 and 20 MB, depending on your plan type. Wh...
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Kristal Lam created an article,
Action needed: Reauthorize the connection between Zendesk Support and your Facebook pages
If you have Facebook pages that are connected to your Support account, you need to reauthorize the connection between Zendesk Support and your Facebook pages. This is due to changes that Facebook...
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Kristal Lam created a post,
Update on Delimiter Removal Feature
Hi there! Thanks everyone was a part of the closed EAP for Delimiter Removal. I am happy to announce that we are now in Limited Availability. If you are interested in joining this feature or want ...
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Kristal Lam created a post,
How do I join
If you would like to join this feature, please reach out to your account manager, success executive, or support@zendesk.com to be added. Thanks for your interest!
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Kristal Lam created a post,
How to leave feedback
Have feedback about this feature? We'd love to hear from you! You can report for your feedback in this post, if you are reporting an issue with your comments not parsing correctly, please contact ...
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Kristal Lam commented,
Hi everyone! We are working with Google to get the exact date, once we have that we will be sending a second set of notifications to everyone and another set on the day of reconnection. To see if...
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Kristal Lam created an article,
Action needed: Re-authorize Zendesk Gmail Connector
Important: You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and February 4, 2020. To keep user data safe, Google requires all apps that ...
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Kristal Lam commented,
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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Kristal Lam commented,
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!