Kristal Lam
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Total activity46
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Kristal Lam-
Kristal Lam created an article,
Impacts of Facebook Messenger API Updates for Europe
On November 26, 2020, Facebook announced the following breaking change, which will take effect on December 16, 2020. As part of our efforts to comply with new privacy rules in Europe, we're maki...
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Kristal Lam created an article,
Action needed: Reauthorize the connection between Zendesk Support and your Facebook pages
If you have Facebook pages that are connected to your Support account, you need to reauthorize the connection between Zendesk Support and your Facebook pages. This is due to changes that Facebook...
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Kristal Lam commented,
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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Kristal Lam commented,
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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Kristal Lam commented,
@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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Kristal Lam commented,
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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Kristal Lam commented,
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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Kristal Lam commented,
Hi @David! This is currently something we are looking into and working on design ideas. I will keep this article updated on where we're at and can reach out when we're ready to share some potential...
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Kristal Lam commented,
@Fuad - do you mind checking again? If you still don't see please create a ticket for support@zendesk.com. Thanks!
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Kristal Lam commented,
@Daniel - it is currently in the works. We are working on getting the communication translated. It will be around 2nd week of November. We have a full list of customers.