Kristal Lam
- Total activity 36
- Last activity
- Member since
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- Followed by 1 user
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- Subscriptions 23
Activity overview
Latest activity by Kristal Lam-
Kristal Lam commented,
Hi everyone! We are working with Google to get the exact date, once we have that we will be sending a second set of notifications to everyone and another set on the day of reconnection. To see if...
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Kristal Lam created an article,
Action needed: Re-authorize Zendesk Gmail Connector
Important: You need to re-authorize any support address connected using the Gmail Connector anytime between January 17 and February 4, 2020. To keep user data safe, Google requires all apps that ...
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Kristal Lam commented,
Hi @Jarett - The reason/benefit of this feature is to create transparency and a real email experience with CCs. In old CC experience people could not see who was on the ticket so when communicating...
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Kristal Lam commented,
@Zach - Thanks for sharing this. Would you mind creating a ticket with support@zendesk.com and we can look into this. Thanks!
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Kristal Lam commented,
@Maria & @Sonia - The reason you do not see the feature is because your account does not have it yet. We have started a slow rollout between May 8th - June 10th of this feature. Once you have the f...
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Kristal Lam commented,
@Lee-on - you now more seamlessly and confidently communicate with others on a ticket with email CCs, and other agents can follow what’s going on privately with our new followers functionality.
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Kristal Lam commented,
Hi @Dylan - the legacy CC feature will be end of life eventually (no date yet) so at some point you will need to migrate to the new feature.
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Kristal Lam commented,
Hi @David! This is currently something we are looking into and working on design ideas. I will keep this article updated on where we're at and can reach out when we're ready to share some potential...
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Kristal Lam commented,
@Fuad - do you mind checking again? If you still don't see please create a ticket for support@zendesk.com. Thanks!
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Kristal Lam commented,
@Daniel - it is currently in the works. We are working on getting the communication translated. It will be around 2nd week of November. We have a full list of customers.