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Matilde Sanabria

  • Total activity 6
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Latest activity by Matilde Sanabria
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    Matilde Sanabria commented,

    Hi Jessica, For this type of behavior we normally recommend to clear your browser's cache and then restart it and log back in to your Zendesk and it clears it up. In your case you mentioned that yo...

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    Matilde Sanabria commented,

    Hi Lance, Unfortunately there is not a way of controlling the content of incoming emails. You are only able to control whether or not your Agents are able to use these formatting options in a ticke...

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    Matilde Sanabria commented,

    Hola José:  Podrá cambiar el número de inicio para una más alto que en el cual está ahora, pero me temo que no podrá iniciar desde cero nuevamente. Esto es para evitar una repetición en los números...