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Human-ISM Sysadmins

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Latest activity by Human-ISM Sysadmins
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    Human-ISM Sysadmins commented,

    If this feature isn't implemented before Insights is removed, we'll have to go with another product that can actually limit KPIs to individual users, like Insights can. Please extend the retirement...

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    Human-ISM Sysadmins commented,

    Insights has the ability to restrict what users can choose in drop down lists in dashboards, this allows creating a dashboard but limiting what individual users/groups can view data on (primarily l...

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    Human-ISM Sysadmins commented,

    It's completely irresponsible to remove Insights (which has this feature, by being able to limit dashboard drop-down selections by "aspect" aka user) without having query or drop down permissions i...

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    Human-ISM Sysadmins commented,

    "Our price hikes haven't raised revenue enough, how else can we force users to make us more money? Oh, we can cancel this expensive third-party subscription to GoodData we have to pay for and spend...

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    Human-ISM Sysadmins commented,

    @Brett Considering that anyone can reply to an email from anyone when forwarded an email or delivered an email via a distribution list, the "security" doesn't really apply here; because email doesn...

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    Human-ISM Sysadmins commented,

    We also see this problem with regular triggers (not just targets) configured to send email to "The requester" if that requester replies back from some other email system that formats their emails. ...

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    Human-ISM Sysadmins commented,

    We really need two additional metrics, and these have been requested a couple of times already in this thread and the SLA FAQ thread: 1) Next Reply Time Excluding Pending Tickets 2) Next Reply Time...

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    Human-ISM Sysadmins commented,

    As others have stated, we really need a Next Reply Time metric that excludes tickets set to status Pending. The 'Pausable Update" Metric doesn't work for this, because it will count down for ticket...