Rohan Sherrard

1. Support
2. ...
3. User access and security
4. How do I remove the ability for customers to sign up to our account?

Thanks,I'll give that a go, but it still seems as if Zendesk really need to think about how the platform is used by b2b organisations who work in sensitive industries which have more extensive data...

• View comment
• Rohan Sherrard
• Created June 19, 2019 08:23
• 5 votes

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only added users to submit tickets

Have been struggling to determine a way to handle security in Zendesk and Zendesk Guide. We don't want everyone to be able to access the guide.Only verified users should be able to login via the gu...

• View comment
• Rohan Sherrard
• Created June 12, 2019 14:02
• 0 votes

1. Support
2. ...
3. User access and security
4. How do I remove the ability for customers to sign up to our account?

I want anyone to be able to email our support email address and it raise a ticket. I only want clients associated with accounts tagged as "client" or specifically selected in the client group to be...

• View comment
• Rohan Sherrard
• Created June 12, 2019 13:07
• 1 vote

1. Support
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

When we click "copy fields" it only copies from the last conversation message.  Is there a way to have copy from the first conversation or be able to select which conversations to include when copy...

• View comment
• Rohan Sherrard
• Created September 20, 2018 07:05
• 0 votes