Ingrid R.
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Activity overview
Latest activity by Ingrid R.-
Ingrid R. commented,
Thanks for getting back, Violeta and Brad! I assume that what you're referring to is similar to the reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-i...
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Ingrid R. created an article,
Why did my tickets disappear from my views?
Question Why did my tickets disappear from my views? Answer If your tickets no longer appear in your views, it is very likely that the tickets don't match the conditions set for your views. Views ...
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Ingrid R. commented,
Hi Kai! Thanks for reaching out. You can still use the metric "Tickets with Answer Bot article clicks" when creating a report on Insights/GoodData, but it will only render past data. Any new data ...
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Ingrid R. commented,
Excelente sugestão, Adriel! Agradecemos por compartilhar a sua idéia. Ingrid R. | Customer Advocate | support@zendesk.com
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Ingrid R. commented,
Hi Will! I have opened a ticket on your behalf in order to further investigate why you cannot bulk import users. Looking forward to hearing from you there!Regards, Ingrid R. | Customer Advocate
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Ingrid R. commented,
Hi Brad, Could I gently ask you to briefly explain what do you mean when informing that the report table doesn't follow the format? What type of file are you exporting to? Hope to hearing from you...
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Ingrid R. commented,
Hi Andrew, Just to clarify that Enterprise is a type of plan, not a Zendesk product. And, at the present moment, the advanced security feature mentioned in this article is only available as an Add...
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Ingrid R. commented,
Hi Mark, Unfortunately, you cannot embed GoodData reports to non-agents. Access to GoodData requires a log in and this is restricted to agents of your account. What you can do is to schedule dashb...
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Ingrid R. commented,
Olá, André! Envio e rastreamento das solicitações de suporte pela Central de Ajuda apenas está disponível para os planos Professional e Enterprise do Guide. Saiba mais sobre isso aqui: https://zds...
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Ingrid R. commented,
Hola, Jose. Este artículo más bien describe métodos para refinar búsquedas realizadas en la plataforma de Zendesk, y no índices de mediciones de rendimiento de tus agentes, como te refieres. Estoy...