Ingrid R.
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Total activity33
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Last activity
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Activity overview
Latest activity by Ingrid R.-
Ingrid R. commented,
Hi Sebastian, Unfortunately, there is no option to disable or hide the ticket's view from the Agent's dashboard. I have marked your post as a feedback to our Product Team, nonetheless. While we do...
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Ingrid R. created an article,
Which channel are manually unsuspended created tickets from?
Question Which channel are manually unsuspended tickets created from? Answer When you choose to recover a ticket manually from the Suspended tickets view, the recovered ticket will function as a co...
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Ingrid R. commented,
Thanks for getting back, Violeta and Brad! I assume that what you're referring to is similar to the reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-i...
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Ingrid R. created an article,
Why did my tickets disappear from my views?
Question Why did my tickets disappear from my views? Answer If your tickets no longer appear in your views, it is very likely that the tickets don't match the conditions set for your views. Views ...
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Ingrid R. commented,
Hi Kai! Thanks for reaching out. You can still use the metric "Tickets with Answer Bot article clicks" when creating a report on Insights/GoodData, but it will only render past data. Any new data ...
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Ingrid R. commented,
Excelente sugestão, Adriel! Agradecemos por compartilhar a sua idéia. Ingrid R. | Customer Advocate | support@zendesk.com
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Ingrid R. commented,
Hi Will! I have opened a ticket on your behalf in order to further investigate why you cannot bulk import users. Looking forward to hearing from you there!Regards, Ingrid R. | Customer Advocate
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Ingrid R. commented,
Hi Brad, Could I gently ask you to briefly explain what do you mean when informing that the report table doesn't follow the format? What type of file are you exporting to? Hope to hearing from you...
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Ingrid R. commented,
Hi Andrew, Just to clarify that Enterprise is a type of plan, not a Zendesk product. And, at the present moment, the advanced security feature mentioned in this article is only available as an Add...
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Ingrid R. commented,
Hi Mark, Unfortunately, you cannot embed GoodData reports to non-agents. Access to GoodData requires a log in and this is restricted to agents of your account. What you can do is to schedule dashb...