Ingrid R.
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Total activity41
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Last activity
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Activity overview
Latest activity by Ingrid R.-
Ingrid R. commented,
Olá, Amanda. Tickets originários de Chat e WhatsApp não têm métrica de Tempo de Primeira Resposta, porque são canais de mensagens instantâneas. A métrica do tempo da primeira resposta mede o tempo...
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Ingrid R. commented,
Olá, Wallace. Agradeço o contato conosco. O motivo pelo qual você não vê notificação de entrada de chats se deve pela sau função na Zendeks ser de Admin, e Admin não pode servir chats. Para servir...
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Ingrid R. commented,
@Jérémie - the example you shared is from a phone call received without previous identification. It's normal to have these type of tickets. To prevent it from happening often, make sure to ask you...
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Ingrid R. commented,
Hi Yen, You can use brands as a way to segment how your end-users can get in touch with different aspects of your business, and create a specific flow for each. You've to be on the Suite plan or o...
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Ingrid R. commented,
Olá, Gabriela. Agradecemos o contato com o Suporte da Zendesk. As mensagens privadas do Twitter não são convertidas em tickets para alguns planos de contratação. Por exemplo, se o seu plano for ou...
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Ingrid R. commented,
Hi Sebastian, Unfortunately, there is no option to disable or hide the ticket's view from the Agent's dashboard. I have marked your post as a feedback to our Product Team, nonetheless. While we do...
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Ingrid R. created an article,
Which channel are manually unsuspended created tickets from?
Question Which channel are manually unsuspended tickets created from? Answer When you choose to recover a ticket manually from the Suspended tickets view, the recovered ticket will function as a co...
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Ingrid R. commented,
Thanks for getting back, Violeta and Brad! I assume that what you're referring to is similar to the reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-i...
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Ingrid R. created an article,
Why did my tickets disappear from my views?
Question The view I created is missing tickets. Why did my tickets disappear from my views? Answer If your tickets no longer appear in your views, it is very likely that the tickets don't match the...
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Ingrid R. commented,
Hi Kai! Thanks for reaching out. You can still use the metric "Tickets with Answer Bot article clicks" when creating a report on Insights/GoodData, but it will only render past data. Any new data ...