Ingrid R.

Total activity

37
Last activity

March 05, 2021 13:21
Member since

May 10, 2018 08:18
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7
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15

Activity overview

Latest activity by Ingrid R.

Ingrid R. commented, March 05, 2021 13:21
Olá, Wallace. Agradeço o contato conosco. O motivo pelo qual você não vê notificação de entrada de chats se deve pela sau função na Zendeks ser de Admin, e Admin não pode servir chats. Para servir...
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- Ingrid R.
- Created March 05, 2021 13:21
- 0 votes
Ingrid R. commented, March 03, 2021 15:55
@Jérémie - the example you shared is from a phone call received without previous identification. It's normal to have these type of tickets. To prevent it from happening often, make sure to ask you...
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- Ingrid R.
- Created March 03, 2021 15:55
- 0 votes
Ingrid R. commented, February 26, 2021 11:13
Hi Yen, You can use brands as a way to segment how your end-users can get in touch with different aspects of your business, and create a specific flow for each. You've to be on the Suite plan or o...
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- Ingrid R.
- Created February 26, 2021 11:13
- 0 votes
Ingrid R. commented, February 25, 2021 16:53
Olá, Gabriela. Agradecemos o contato com o Suporte da Zendesk. As mensagens privadas do Twitter não são convertidas em tickets para alguns planos de contratação. Por exemplo, se o seu plano for ou...
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- Ingrid R.
- Created February 25, 2021 16:53
- 0 votes
Ingrid R. commented, May 05, 2020 15:24
Hi Sebastian, Unfortunately, there is no option to disable or hide the ticket's view from the Agent's dashboard. I have marked your post as a feedback to our Product Team, nonetheless. While we do...
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- Ingrid R.
- Created May 05, 2020 15:24
- 0 votes
Ingrid R. created an article, November 14, 2019 16:44
Which channel are manually unsuspended created tickets from?
Question Which channel are manually unsuspended tickets created from? Answer When you choose to recover a ticket manually from the Suspended tickets view, the recovered ticket will function as a co...
- Ingrid R.
- Edited March 13, 2020 15:14
- 1 follower
- 0 comments
- 0 votes
Ingrid R. commented, October 02, 2019 10:42
Thanks for getting back, Violeta and Brad! I assume that what you're referring to is similar to the reported here: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-i...
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- Ingrid R.
- Created October 02, 2019 10:42
- 0 votes
Ingrid R. created an article, September 26, 2019 10:16
Why did my tickets disappear from my views?
Question The view I created is missing tickets. Why did my tickets disappear from my views? Answer If your tickets no longer appear in your views, it is very likely that the tickets don't match the...
- Ingrid R.
- Edited January 12, 2021 12:01
- 2 followers
- 2 comments
- 0 votes
Ingrid R. commented, June 20, 2019 14:52
Hi Kai! Thanks for reaching out. You can still use the metric "Tickets with Answer Bot article clicks" when creating a report on Insights/GoodData, but it will only render past data. Any new data ...
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- Ingrid R.
- Created June 20, 2019 14:52
- 0 votes
Ingrid R. commented, April 05, 2019 09:44
Excelente sugestão, Adriel! Agradecemos por compartilhar a sua idéia. Ingrid R. | Customer Advocate | support@zendesk.com
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- Ingrid R.
- Created April 05, 2019 09:44
- 0 votes