Stephen O' Leary
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Total activity24
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Last activity
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Activity overview
Latest activity by Stephen O' Leary-
Stephen O' Leary created an article,
Service Incident - November 19th, 2020 - Chat - Attachment deletion errors
SUMMARY From November 16, 2020 09:30 UTC until November 19, 2020 09:25 UTC, Zendesk Chat customers experienced errors when attempting to delete attachments via the history and conversation screens....
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Stephen O' Leary created an article,
Service Incident - November 17th, 2020 - Support Ticket Fields displayed incorrectly
SUMMARY On November 17, 2020 from 08:16 UTC to 10:24 UTC, Zendesk Support customers on all Pods experienced unordered ticket fields on their ticket forms. TIMELINE 09:53 UTC | 01:53 PT We are awar...
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Stephen O' Leary created an article,
Service Incident - November 16th, 2020 - Server errors in Side Conversations
SUMMARY On November 16, 2020 from 10:04 UTC to 15:30 UTC, some Zendesk Support customers on Pod 17 may have experienced server errors when using Side Conversations. TIMELINE 10:26 UTC | 02:26 PT We...
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Stephen O' Leary created an article,
Service Incident - October 9th, 2020 - Explore sync delays
SUMMARY 14:40 UTC | 07:40 PT We are happy to report that the issue with data syncing in Explore that was impacting our US customers is now resolved. Thank you for your patience and apologies for t...
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Stephen O' Leary created an article,
Service Incident - October 8th, 2020 - Gmail Connector Delay
SUMMARY On October 8, 2020 from 13:03 UTC to 14:05 UTC, Support customers leveraging the Gmail Connector experienced delays in email converting to Support Tickets. Timeline 14:22 UTC | 07:22 PT W...
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Stephen O' Leary created an article,
Service Incident - August 27th, 2020 - Agent Workspace Performance Issues
SUMMARY On August 27th, 2020 from 07:50 UTC to 13:56 UTC, some Zendesk Support customers using Agent Workspace on all Pods experienced performance issues across multiple features of the product. ...
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Stephen O' Leary created an article,
Service Incident - August 24th, 2020 - Billing Issues
SUMMARY 12:55 UTC | 05:55 PT Our billing vendor is currently experiencing a service interruption which is impacting the Zendesk billing page. We will keep you updated as we find out more. Thank yo...
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Stephen O' Leary created an article,
Service Incident - July 14th, 2020 - Localized Connection Issues
SUMMARY On July 14, 2020 from approximately 08:50 UTC to 10:05 UTC customers in certain locations experienced degraded performance or an inability to load or access Zendesk products. Timeline 12...
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Stephen O' Leary created an article,
Service Incident - June 2nd, 2020 - Google Play Integration duplicate comments
SUMMARY 03:29 UTC | 20:29 PT We have resolved the issue with our Google Play integration that was displaying duplicate responses in the agent interface. Please reach out if you continue to see iss...
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Stephen O' Leary created an article,
Service Incident - April 23rd, 2020 - Pod 20 Performance Issues
SUMMARY 17:28 UTC | 10:28 PT Our engineers have mitigated the performance issues affecting Pod 20. Support, Talk, and Guide are now stable. 15:58 UTC | 08:58 PT Performance has improved for Suppor...