Charlie Smith commented,
Hi Jessie, Thank you for coming back to me on this. We'll have a look at using the API in that case.
Charlie Smith commented,
Hello Nicole, Thanks for coming back to me. I mean the user fields within a user's information or their personal information. Nothing in relation to tickets. I know we can create custom lists of us...
Charlie Smith commented,
It would be really good to be able to create a list of users that have been updated in the last # of days. If anyone has a workaround for getting this information, please, could you help a girl out :)
Charlie Smith commented,
Is there any plan to enable customer information to be shared and 'CC' to be shared between the instances with the agreed sharing setup.
Charlie Smith commented,
Zendesk, do you have any feedback on this at all seeing as this was posted over a year ago?
Charlie Smith commented,
There are quite a few comments, therefore if I am already saying something that has been answered, please just ignore it as I haven't read through all of them. It would be really good to be able to...
Charlie Smith commented,
I have successfully taken a phone call via forwarding to mobile. So if i want to then be available to take another call, but am not in the office to mark myself as 'available to take new calls' how...
Charlie Smith commented,
@Light Agent - I asked this question previously. This isn't possible to do unless you create a custom role that uses a licence. You can '@' a user, however this will add them as a CC and therefore ...
Charlie Smith commented,
Hello, just reading through the comments, can you just confirm that Light Agents cannot have a Zendesk talk licence unless they are a full agent also?
Charlie Smith commented,
I also was looking at whether we could have a different voicemail for out of hours as the one we have in hours. Is there an update on this?