Charlie Smith
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Total activity45
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Last activity
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Member since
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Activity overview
Latest activity by Charlie Smith-
Charlie Smith commented,
Hi Jessie, Thank you for coming back to me on this. We'll have a look at using the API in that case.
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Charlie Smith commented,
Hello Nicole, Thanks for coming back to me. I mean the user fields within a user's information or their personal information. Nothing in relation to tickets. I know we can create custom lists of us...
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Charlie Smith commented,
It would be really good to be able to create a list of users that have been updated in the last # of days. If anyone has a workaround for getting this information, please, could you help a girl out :)
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Charlie Smith commented,
Is there any plan to enable customer information to be shared and 'CC' to be shared between the instances with the agreed sharing setup.
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Charlie Smith commented,
There are quite a few comments, therefore if I am already saying something that has been answered, please just ignore it as I haven't read through all of them. It would be really good to be able to...
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Charlie Smith commented,
I have successfully taken a phone call via forwarding to mobile. So if i want to then be available to take another call, but am not in the office to mark myself as 'available to take new calls' how...
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Charlie Smith commented,
@Light Agent - I asked this question previously. This isn't possible to do unless you create a custom role that uses a licence. You can '@' a user, however this will add them as a CC and therefore ...
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Charlie Smith commented,
Hello, just reading through the comments, can you just confirm that Light Agents cannot have a Zendesk talk licence unless they are a full agent also?
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Charlie Smith commented,
I also was looking at whether we could have a different voicemail for out of hours as the one we have in hours. Is there an update on this?