Sorcha Millican-Nagle

1. Community
2. Feedback on Guide
3. Pre-populate ticket submission form field via query string (Help Center)

This would be fantastic! Javascript is not supported in all browsers for our game and I can see this being applicable for both games and mobile apps.

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• Sorcha Millican-Nagle
• Edited April 29, 2019 23:19
• 0 votes

1. Support
2. ...
3. Insights reporting
4. Insights recipe: Measuring the number of incidents by problem

It would be great if Zendesk could support some more functionality around ticket problems and incidents (i.e, as Justin says, providing the ticket subject). The ticket problem number is available b...

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• Sorcha Millican-Nagle
• Created January 04, 2019 03:41
• 1 vote

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

I would love to see this feature as well. I don't think you can pitch for knowledge centred support with Guide without supporting an option to see why some articles aren't working. Content cues and...

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• Sorcha Millican-Nagle
• Created January 03, 2019 03:24
• 0 votes

1. Community
2. Feedback on Guide
3. Reset the "Did you find this helpful?" rating for revised articles

I agree that it would be useful to reset this, especially if you would like to use relatively the same URL for an article but it has had a significant revamp. 

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• Sorcha Millican-Nagle
• Created January 03, 2019 03:23
• 1 vote