Sorcha Millican-Nagle
Player Experience Manager at Infinity Plus Two
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Total activity12
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Last activity
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Activity overview
Latest activity by Sorcha Millican-Nagle-
Sorcha Millican-Nagle commented,
This would be fantastic! Javascript is not supported in all browsers for our game and I can see this being applicable for both games and mobile apps.
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Sorcha Millican-Nagle commented,
Thanks Graeme, not sure how I missed that. I think I assumed that was just generally average replies. Would I measure it via solved tickets in How?
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Sorcha Millican-Nagle created a post,
Average replies to resolve
AnsweredHow can I create a report/custom insight like the one shown in the benchmark survey: The average number of public agent comments made on tickets before they are resolved? (Replies to resolution)
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Sorcha Millican-Nagle commented,
It would be great if Zendesk could support some more functionality around ticket problems and incidents (i.e, as Justin says, providing the ticket subject). The ticket problem number is available b...
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Sorcha Millican-Nagle commented,
I would love to see this feature as well. I don't think you can pitch for knowledge centred support with Guide without supporting an option to see why some articles aren't working. Content cues and...
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Sorcha Millican-Nagle commented,
I agree that it would be useful to reset this, especially if you would like to use relatively the same URL for an article but it has had a significant revamp.