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Arianna Rotem

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Activity overview

Latest activity by Arianna Rotem
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    Arianna Rotem commented,

    1. Guide
    2. ...
    3. Working with articles in the knowledge base
    4. Inserting and editing links in articles

    Hi,  is it possible to link a pdf file into an article that is visible to everyone (End-users)? the pdf file is not a web based file (I couldn't find any reference to this in the help center). 

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    • Arianna Rotem
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    Arianna Rotem commented,

    1. Support
    2. ...
    3. Tickets
    4. Viewing your ticket fields

    Hi, Is it possible to add Agent / role  permission based ticket fields? I would like to add a ticket field and allow only certain roles to be able to edit the field. the only permission I found was...

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    • Arianna Rotem
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    • 1 vote
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    Arianna Rotem created a post,

    Naming different social media pages

    Answered
    1. Community
    2. Support Q&A

    How is it possible to identify the different Social media (Facebook for example) pages when there are multiple pages and they all show the same name in the FB integration page? it would be better t...

    • Arianna Rotem
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    Arianna Rotem commented,

    1. Chat
    2. ...
    3. Reporting for Chat
    4. Using the Weekly Analytics report

    Hi, How can I view the average (also Max and Min) number of Concurrent chats for an Agent? can it be added to this report or viewed in another?

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    • Arianna Rotem
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