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Pawel Dziadzia

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Activity overview

Latest activity by Pawel Dziadzia
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    Pawel Dziadzia commented,

    Just to provide an answer to this in case anyone else stumbles across this topic:   Using tags as a dashboard filter is not possible within Insights, however together with the ZD support we figured...

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    Pawel Dziadzia created a post,

    Filtering dashboards by tags

    Hello everyone, I have a problem setting up a dashboard filter for particular tags. Basically I have two types of customers and therefore tickets which are being tagged with "customer_segment_a" an...

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    Pawel Dziadzia commented,

    Hello Graeme! Thank you for your help with this, I've tried it out now and will monitor the numbers to verify whether the outcome is as expected. I've adapted the metric a bit by excluding the Clos...

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    Pawel Dziadzia created a post,

    Equalize pending and solved tickets

    Hey! Due to our internal ticket handling flow I'd like to create a metric similar to "# Tickets solved" but which contains not only solved / closed tickets, but also pending tickets. Here my baseli...

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    Pawel Dziadzia commented,

    Hey Brett, Huge thanks, this is exactly what I was looking for - perfect! Tried it out, works exactly as requested.  Thanks again and have a great weekend! Best regardsPawel

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    Pawel Dziadzia created a post,

    Create core agent groups for filtering reports

    Answered

    Hello everyone, I'd like to create a filter which I can add to all reports and which contains all core agents we have. We have some agents that do only specific tasks / a lot of testing etc and the...