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Pawel Dziadzia

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Recent activity by Pawel Dziadzia Sort by recent activity Recent activity Votes
  • Filtering dashboards by tags

    Hello everyone, I have a problem setting up a dashboard filter for particular tags. Basically I have two types of customers and therefore tickets which are being tagged with "customer_segment_a" an...

  • Equalize pending and solved tickets

    Hey! Due to our internal ticket handling flow I'd like to create a metric similar to "# Tickets solved" but which contains not only solved / closed tickets, but also pending tickets. Here my baseli...

  • Create core agent groups for filtering reports

    Answered

    Hello everyone, I'd like to create a filter which I can add to all reports and which contains all core agents we have. We have some agents that do only specific tasks / a lot of testing etc and the...