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Rachel M

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Activity overview

Latest activity by Rachel M
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    Rachel M commented,

    hi nina! i think your workaround works because you're essentially doing what mark suggested! whenever you create new field values, each one needs a corresponding tag, but you cant use the same tag ...

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    Rachel M commented,

    hi eddy! i think the issue is that those field values wouldn't exist until after the form is submitted, but this code effects what the form looks like to the end user before it's submitted. i had s...

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    Rachel M commented,

    hi tyler! i'm pondering the first part of your question – but as to your follow-up request, this article worked for me: Disabling the subject and description fields on the new request form in Help ...

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    Rachel M commented,

    ok! i made a work around using the mail api – ultimately, i'd really much rather have a workflow that doesn't require the agent to remember to add the mail api conditions. too much room for human e...

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    Rachel M commented,

    hi Elissa! thanks so much for looking into this – i finally was able to test this out, and i'm having issues. (but to be clear, the agent forwarding is working as it should in general – aka it make...

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    Rachel M commented,

    i know it's not part of this EAP, but i'm curious if there are plans to be able to initiate the federated search from an external, non-help-center site, which would then be able to search the resou...

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    Rachel M commented,

    hi bevvy! we use okta too – maybe i can help. so i signed out of the app to walk through the sign in. when you open the mobile app, it asks you to put in your domain. then on the next screen, the a...

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    Rachel M commented,

    I've also tried to use both the article's code and Fernando Duarte's code. the closest i got was with fernando's – the "hide form from everyone" option worked, but i using org, user tags or org tag...

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    Rachel M commented,

    is it possible to identify tickets created via agent forwarding? so it could effect triggers & automations? i thought perhaps if the agent added a tag via the mail api as one solution (though this ...

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    Rachel M created a post,

    referencing and mirroring a date field

    We have both an onboarding form and an offboarding form available to end users. Since the "due date" field isn't available to end-users, we have a custom "start date" and "last day" fields. Is ther...