
Rachel M
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Total activity101
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Last activity
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Following1 user
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Activity overview
Latest activity by Rachel M-
Rachel M commented,
hi all! thinking about implementing this in our instance (we'd need the basic version). 2 things i'm not clear on: is it possible to specify the address (just one address) for a group, without giv...
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Rachel M commented,
is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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Rachel M commented,
i missed participating in the EAP, so i am so very excited this is happening! will it be available for the legacy guide plan?
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Rachel M commented,
definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...
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Rachel M commented,
in this instance, does the guide legacy plan get included in professional?
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Rachel M commented,
if you want actual checkable checkboxes, i highly recommend the tasks app by sweethawk: https://sweethawk.co/zendesk/tasks-app
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Rachel M commented,
hi nina! i think your workaround works because you're essentially doing what mark suggested! whenever you create new field values, each one needs a corresponding tag, but you cant use the same tag ...
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Rachel M commented,
hi eddy! i think the issue is that those field values wouldn't exist until after the form is submitted, but this code effects what the form looks like to the end user before it's submitted. i had s...
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Rachel M commented,
hi tyler! i'm pondering the first part of your question – but as to your follow-up request, this article worked for me: Disabling the subject and description fields on the new request form in Help ...
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Rachel M commented,
ok! i made a work around using the mail api – ultimately, i'd really much rather have a workflow that doesn't require the agent to remember to add the mail api conditions. too much room for human e...