Rachel M
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Total activity112
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Last activity
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Activity overview
Latest activity by Rachel M-
Rachel M commented,
amazing! thanks Ahn Letran
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Rachel M commented,
hello! we haven't installed the app yet, so this may be an obvious answer after we do, but – we have macros that add tags on tickets, and have triggers & automations that function off these. so we...
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Rachel M commented,
hi! Q: are triggers capable of changing the associated org for a new ticket, based on ticket conditions? as in, "if the requester belongs to multiple orgs and the subject contains the word "X", the...
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Rachel M commented,
thanks for this excellent resource! curious though, will any of these solutions also work with side-conversation initiated emails? rachel
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Rachel M commented,
hello! i had a few curious questions: will federated search results be suggested by answerbot or when filling out a form? or will it only show external results during searches directly in the sear...
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Rachel M commented,
hi all! thinking about implementing this in our instance (we'd need the basic version). 2 things i'm not clear on: is it possible to specify the address (just one address) for a group, without giv...
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Rachel M commented,
is it possible to report on KC engagement per agent (compared to their assigned solved tickets)? i was hoping to add it as another column to the default "Knowledge Capture: Knowledge Capture activi...
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Rachel M commented,
i missed participating in the EAP, so i am so very excited this is happening! will it be available for the legacy guide plan?
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Rachel M commented,
definitely have seen the "the problem is with their primary email address, so they email from their personal email" situation many, many times. if you don't think to look for that as a possibility,...
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Rachel M commented,
in this instance, does the guide legacy plan get included in professional?