Romona

Zendesk Customer Advocate

Total activity

38
Last activity

April 07, 2021 18:34
Member since

June 27, 2018 22:33
Following

0 users
Followed by

0 users
Votes

1
Subscriptions

17

Activity overview

Latest activity by Romona

Romona commented, March 27, 2021 00:41
Hi Raghav, Did you get a chance to check out this: https://develop.zendesk.com/hc/en-us/articles/360001069287/comments/1260800320529
- View comment
- Romona
- Created March 27, 2021 00:41
- 0 votes
Romona commented, March 26, 2021 17:25
Hi Heather, We do have a Feature Request page something similar to what you described where we are gauging level of interest in updating the Out of Office App. The more interest experience the bet...
- View comment
- Romona
- Created March 26, 2021 17:25
- 0 votes
Romona commented, March 25, 2021 05:33
Hi Ryan, Unfortunately you hit the nail on the head and found a nifty workaround. As an Admin or Editor, you are able to delete a Query or Dashboard. Otherwise, those users can be downgraded to ju...
- View comment
- Romona
- Created March 25, 2021 05:33
- 0 votes
Romona commented, March 18, 2021 23:14
Hi Shane, The Import function would not work for this use case. May I recommend building your own script using our API :https://developer.zendesk.com/rest_api/docs/support/tickets#update-many-tick...
- View comment
- Romona
- Created March 18, 2021 23:14
- 0 votes
Romona commented, March 18, 2021 19:15
Hi Mike, Romona, it sounds like I may need to know more about your use case in order to better assist. However in general when an attribute is added as a Data Filter but is not required on a Ticke...
- View comment
- Romona
- Created March 18, 2021 19:15
- 0 votes
Romona created an article, December 03, 2020 18:37
Service Incident - December 3rd, 2020 - Social Messaging add-on errors
1. Zendesk updates
2. Service notifications
SUMMARY On December 1st, 2020 from 14:58 UTC to December the 3rd 21:54 UTC , Social Messaging add-on customers using Whatsapp may have received the error message: "User has opted to block further m...
- Romona
- Edited December 23, 2020 00:05
- 4 followers
- 1 comment
- 0 votes
Romona created an article, October 23, 2020 15:42
Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
1. Zendesk updates
2. Service notifications
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...
- Romona
- Edited October 29, 2020 00:58
- 4 followers
- 1 comment
- -1 votes
Romona created an article, May 19, 2020 16:08
What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article or section, you'll get an email noti...
- Romona
- Edited April 06, 2021 12:11
- 1 follower
- 0 comments
- 0 votes
Romona created an article, October 03, 2019 19:12
Why does customer context show fewer tickets than the end user's profile?
Question Why does customer context show fewer tickets than the end user's profile? Answer Customer context shows all current tickets from the end users with the exception of archived tickets. Arch...
- Romona
- Edited March 30, 2021 10:03
- 2 followers
- 0 comments
- 0 votes
Romona commented, August 07, 2019 18:54
Hi Camila, You can create a Trigger that adds tags based on the contact form used on the UI side.
- View comment
- Romona
- Created August 07, 2019 18:54
- 0 votes