Romona

Total activity

31
Last activity

December 03, 2020 18:37
Member since

June 27, 2018 22:33
Following

0 users
Followed by

0 users
Votes

1
Subscriptions

15

Activity overview

Latest activity by Romona

Romona created an article, December 03, 2020 18:37
Service Incident - December 3rd, 2020 - Social Messaging add-on errors
1. Zendesk updates
2. Service notifications
SUMMARY On December 1st, 2020 from 14:58 UTC to December the 3rd 21:54 UTC , Social Messaging add-on customers using Whatsapp may have received the error message: "User has opted to block further m...
- Romona
- Edited December 23, 2020 00:05
- 4 followers
- 1 comment
- 0 votes
Romona created an article, October 23, 2020 15:42
Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
1. Zendesk updates
2. Service notifications
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...
- Romona
- Edited October 29, 2020 00:58
- 4 followers
- 1 comment
- -1 votes
Romona created an article, May 19, 2020 16:08
What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article or section, you'll get an email noti...
- Romona
- Edited May 22, 2020 09:36
- 1 follower
- 0 comments
- 1 vote
Romona created an article, October 03, 2019 19:12
Why does customer context show fewer tickets than the end user's profile?
Question Why does customer context show fewer tickets than the end user's profile? Answer Customer context shows all current tickets from the end users with the exception of archived tickets. Arch...
- Romona
- Edited October 04, 2019 10:27
- 2 followers
- 0 comments
- 0 votes
Romona commented, August 07, 2019 18:54
Hi Camila, You can create a Trigger that adds tags based on the contact form used on the UI side.
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- Romona
- Created August 07, 2019 18:54
- 0 votes
Romona commented, December 07, 2018 19:29
Hi Brian, As it turns out this is not an available function. Thanks
- View comment
- Romona
- Created December 07, 2018 19:29
- 0 votes
Romona commented, November 02, 2018 16:24
Hi Felicity, # Ticket Update is defined as the number of ticket updates during the selected time period where the ticket status is less than closed. It is calculated by the counting of ticket upda...
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- Romona
- Created November 02, 2018 16:24
- 0 votes
Romona commented, October 23, 2018 05:39
Hi Manish, Unfortunately, the search that you are trying to accomplish may be a product limitation at this time with our current API. The original article was written and most likely published in...
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- Romona
- Edited October 23, 2018 05:40
- 0 votes
Romona commented, October 22, 2018 23:55
Hi Randy, All you need to do to turn off the search bar functionality is to turn off the "Help Center" setting in your Web Widget. To locate this feature, go to Admin>Channels>Widget>Help Center a...
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- Romona
- Created October 22, 2018 23:55
- 0 votes
Romona commented, October 17, 2018 00:26
Hi Scoff, Unfortunately, our team is still working on this issue. However, I would be more than happy to keep you updated on our progress. Simply open a Support ticket with this issue and we will u...
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- Romona
- Created October 17, 2018 00:26
- 0 votes