
Romona
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Total activity38
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions17
Activity overview
Latest activity by Romona-
Romona commented,
Hi Raghav, Did you get a chance to check out this: https://develop.zendesk.com/hc/en-us/articles/360001069287/comments/1260800320529
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Romona commented,
Hi Heather, We do have a Feature Request page something similar to what you described where we are gauging level of interest in updating the Out of Office App. The more interest experience the bet...
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Romona commented,
Hi Ryan, Unfortunately you hit the nail on the head and found a nifty workaround. As an Admin or Editor, you are able to delete a Query or Dashboard. Otherwise, those users can be downgraded to ju...
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Romona commented,
Hi Shane, The Import function would not work for this use case. May I recommend building your own script using our API :https://developer.zendesk.com/rest_api/docs/support/tickets#update-many-tick...
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Romona commented,
Hi Mike, Romona, it sounds like I may need to know more about your use case in order to better assist. However in general when an attribute is added as a Data Filter but is not required on a Ticke...
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Romona created an article,
Service Incident - December 3rd, 2020 - Social Messaging add-on errors
SUMMARY On December 1st, 2020 from 14:58 UTC to December the 3rd 21:54 UTC , Social Messaging add-on customers using Whatsapp may have received the error message: "User has opted to block further m...
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Romona created an article,
Service Incident - October 23rd, 2020 - Cannot save Accounts Settings in Support
SUMMARY From October 22, 2020 at 23:35 UTC until October 23, 2020 at 16:22 UTC, Zendesk Support customers on all Pods may have experienced an issue saving account settings (account admins only). T...
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Romona created an article,
What does Follow mean in Guide or Gather?
Question What does Follow mean in Guide or Gather? Answer For Zendesk Guide and Gather, Follow means subscribe. When you follow a community post, topic, article or section, you'll get an email noti...
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Romona created an article,
Why does customer context show fewer tickets than the end user's profile?
Question Why does customer context show fewer tickets than the end user's profile? Answer Customer context shows all current tickets from the end users with the exception of archived tickets. Arch...
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Romona commented,
Hi Camila, You can create a Trigger that adds tags based on the contact form used on the UI side.