Romona
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Activity overview
Latest activity by Romona-
Romona created an article,
Why does customer context show fewer tickets than the end user's profile?
Question Why does customer context show fewer tickets than the end user's profile? Answer Customer context shows all current tickets from the end users with the exception of archived tickets. Arch...
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Romona commented,
Hi Camila, You can create a Trigger that adds tags based on the contact form used on the UI side.
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Romona commented,
Hi Brian, As it turns out this is not an available function. Thanks
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Romona commented,
Hi Felicity, # Ticket Update is defined as the number of ticket updates during the selected time period where the ticket status is less than closed. It is calculated by the counting of ticket upda...
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Romona commented,
Hi Manish, Unfortunately, the search that you are trying to accomplish may be a product limitation at this time with our current API. The original article was written and most likely published in...
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Romona commented,
Hi Randy, All you need to do to turn off the search bar functionality is to turn off the "Help Center" setting in your Web Widget. To locate this feature, go to Admin>Channels>Widget>Help Center a...
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Romona commented,
Hi Scoff, Unfortunately, our team is still working on this issue. However, I would be more than happy to keep you updated on our progress. Simply open a Support ticket with this issue and we will u...
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Romona commented,
Official comment Hi Moshe, This type of error usually means that the account may have hit their rate limit. Here is an article that discusses the best practices for avoiding rate limiting: https://develop.zendesk....
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Romona commented,
Hi Guillermo, Thank you for letting us know. Our Dev team is currently investigating and working on a resolution to this issue. We appreciate your patience as we work on this issue. Thanks.
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Romona commented,
Hi John, At first glance, it looks like there are three things that is causing the prefill not to work: 1. Fields array is an object of ticketForms. The way you have it displayed there are separa...