Avatar

Shanta Nathwani

  • Total activity 8
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 1

Activity overview

Latest activity by Shanta Nathwani
  • Avatar

    Shanta Nathwani commented,

    I second this feature. It would be nice to be able to forward requests that don't actually belong to us, but to one of our clients. We support their help desk, not their end users. I want to be abl...

  • Avatar

    Shanta Nathwani commented,

    I was using the advice from @Gentry above: https://support.zendesk.com/hc/en-us/articles/115004257108-Using-the-Jira-field-syncing-feature I'm attempting to send the Jira key to Zendesk. I've set t...

  • Avatar

    Shanta Nathwani commented,

    We've been using Zendesk for about a year and have been using the Jira integration nicely. Having the ability to sync Issue Id's in Zendesk for reporting is great. I've just added that syncing to t...

  • Avatar

    Shanta Nathwani commented,

    I wanted to be able to track these as how we closed them. We're on a team plan and can't produce customize results. Can I do this with tags and get those kinds of reports on the plan we have?

  • Avatar

    Shanta Nathwani commented,

    We were just discussing this in our organization yesterday. Being able to close a ticket that was "Critical" vs. "Informational" is something we would really want to track. Helps us answer the ques...