Lisa Kelly
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly created an article,
Payment policies for strong customer authentication (PSD2, SCA)
If you are a Zendesk customer inside the European Union (EU), or you have a payment card issued from an EU bank, you may be required to complete strong customer authentication (SCA) when you purch...
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Lisa Kelly created an article,
Workflow recipe: Using triggers to manage requests from important customers
This workflow example shows how you can leverage features in Zendesk Support to provide valuable services for your important customers. You can use this example as a starting point for managing w...
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Lisa Kelly created an article,
Designing automated ticket workflows
One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk tools to automate your ticket workflows. Zendesk enables you to develop multiple, automated w...
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Lisa Kelly commented,
Fixed. Thanks for catching this, Thomas!
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Lisa Kelly commented,
Thank you, Thomas! The link and redundant text are fixed. You may need to refresh your browser to see the change.
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Lisa Kelly created an article,
Evaluating your Zendesk trial account
This guide shows you how to set up your Zendesk trial account, helps you evaluate Zendesk features to see how they'll work for you, and provides guidelines on where to find more information. Foll...
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Lisa Kelly created an article,
Workflow recipes reference
This article contains a reference list of our workflow recipes. For a complete list of resources, see Workflows. Workflow recipes: Manage outages using SLA policies Using triggers to manage reques...
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Lisa Kelly created a post,
Enabling Chat transfer in the Zendesk Agent Workspace (EAP)
Important: The latest Zendesk Agent Workspace experience is available to a limited set of customers as part of an early access program (EAP). To enable Chat transfer to work properly in the Zen...
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Lisa Kelly created a post,
Enabling and disabling the Zendesk Agent Workspace (EAP)
Note: The latest Zendesk Agent Workspace experience is available to a limited set of customers as part of an early access program (EAP). For more information about this feature, refer to Using ...
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Lisa Kelly created a post,
Managing unified conversations in the Zendesk Agent Workspace (EAP)
Note: The latest Zendesk Agent Workspace experience is available to a limited set of customers as part of an early access program (EAP). For more information about this feature, refer to Using ...