Lisa Kelly
- Total activity 103
- Last activity
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Ouch! Link added in first paragraph.
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Lisa Kelly created an article,
Security resources for Zendesk Support
In Zendesk you can apply security settings to ensure your private information is protected and use custom sign-in settings to configure how customers access Zendesk Support. This article provides a...
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Lisa Kelly commented,
Hi Michael. Migration impacts your entire Support instance. All agents will see the new CCs and Followers settings, trigger changes, etc.
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Lisa Kelly commented,
Hi Wendy, Since it's a new channel you added, make sure the Zendesk app is invited to the channel. Click here for more information and refer to "To add the app to another channel."
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Lisa Kelly created an article,
Setting up bot handover using Facebook Messenger handover protocol
This topic describes how to set up bot handover using Facebook Messenger bot handover protocol. In this method, the conversation state is managed by Facebook. For information on setting up bot ha...
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Lisa Kelly created an article,
Setting up bot handover using Zendesk Message handover protocol
This topic describes how to set up bot handover using Zendesk Message bot handover protocol. For information on setting up bot handover for Facebook Messenger, see Setting up bot handover using F...
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Lisa Kelly created an article,
Analyzing your Chat activity in Zendesk Support
If you’re using Zendesk Support with an integrated Chat account, you can use the Chat Insights dashboard in Zendesk Support to monitor your Chat activity and effectiveness. The Chat Insights das...
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Lisa Kelly created an article,
GDPR: Frequently-asked questions about Zendesk products
Note: For questions about Zendesk Support, see GDPR: Frequently-asked questions about Zendesk Support. The General Data Protection Regulation (GDPR) is a European privacy regulation that aims ...
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Lisa Kelly created an article,
GDPR: Frequently-asked questions about Zendesk Support
Note: For questions about Zendesk products (besides Support), see GDPR: Frequently-asked questions about Zendesk products. The General Data Protection Regulation (GDPR) is a European privacy re...
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Lisa Kelly created an article,
Using the Zendesk Marketplace
The Marketplace is the hub for apps to customize Zendesk Support and Zendesk Chat. In the Marketplace, you'll find easily installable apps and integrations to enhance analytics and reporting, tim...