Lisa Kelly
-
Total activity389
-
Last activity
-
Member since
-
Following0 users
-
Followed by22 users
-
Votes9
-
Subscriptions205
Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Hi Kaylin BaileyAs it mentions at the top of the article, the rollout begins on July 12, 2021 and should be complete on July 22, 2021. You should see it in your account by July 22 at the latest. Lisa
-
Lisa Kelly commented,
Hi LynnThat feature has been rolled out to all accounts that use the Zendesk Agent Workspace. Do you have the Agent Workspace enabled? If so, you should be able to redact content in social messagin...
-
Lisa Kelly commented,
Thank you,Lydia BaeI updated the article to clarify that only the account owner can perform this task. Lisa
-
Lisa Kelly created an article,
Evaluating your account for migration to the Zendesk Agent Workspace
To ensure a smooth transition to the Zendesk Agent Workspace, this article provides some guidelines to help you determine if your account is a good fit for the migration. If your account has mul...
-
Lisa Kelly commented,
Hi Alec, This a confirmation message you get when you switch your account from the Zendesk Agent Workspace back to the standard (classic) agent interface. This is an account-wide setting that impa...
-
Lisa Kelly commented,
Thanks, Dave and Pat S, I updated the article to make the error message and description link more obvious. Lisa
-
Lisa Kelly created an article,
Upgrading legacy products to Zendesk Suite
Fastpath: Admin Center > Billing > Subscription > Manage This article describes how self-service customers can upgrade from a Support or Support Suite legacy plan to the Zendesk Suite. This art...
-
Lisa Kelly commented,
Hi Shweta Gupta All the features described in this article have been released, but you must have the Zendesk Agent Workspace enabled to use them and you must have Chat tags enabled.
-
Lisa Kelly commented,
Hi Jen K.Unfortunately, no. You have to enable it for the entire account.
-
Lisa Kelly created an article,
Managing end users created by side conversations
This article describes how to manage users created by email side conversations. This article includes these sections: About users created by side conversations Finding and deleting users created...