Lisa Kelly

Zendesk Documentation Team

Total activity

371
Last activity

April 15, 2021 23:30
Member since

May 21, 2018 18:07
Following

0 users
Followed by

18 users
Votes

9
Subscriptions

201

Activity overview

Latest activity by Lisa Kelly

Lisa Kelly commented, April 09, 2021 17:02
Slava Skorbezh Messaging channels (including SunCo) aren't supported, yet. But, this feature is on our roadmap.
- View comment
- Lisa Kelly
- Created April 09, 2021 17:02
- 0 votes
Lisa Kelly commented, April 08, 2021 15:11
Hi Lorenzo Testini On Thursday, April 8, the Community is hosting an event on Getting to know Trigger Categories and Redaction in Agent Workspace in Support. From 11:00 am - 11:45 am CST, we’ll be ...
- View comment
- Lisa Kelly
- Created April 08, 2021 15:11
- 0 votes
Lisa Kelly commented, April 06, 2021 15:03
Reply to Tommy B A couple items to check: This feature requires the Zendesk Agent Workspace. Do you have the workspace enabled on your account? Make sure you hover your mouse over the thread (pau...
- View comment
- Lisa Kelly
- Created April 06, 2021 15:03
- 0 votes
Lisa Kelly commented, March 29, 2021 16:41
CJ Johnson Any admin with the Agent Workspace enabled can redact content. Agents must have permissions to delete tickets to redact content.
- View comment
- Lisa Kelly
- Created March 29, 2021 16:41
- 0 votes
Lisa Kelly commented, March 22, 2021 16:45
Hi Lila KingsleyThe March 31 deadline for migration to trigger categories has been extended to give customers more time to make the change. We will notify you when a new date is available. Nina Olding
- View comment
- Lisa Kelly
- Edited March 22, 2021 17:17
- 0 votes
Lisa Kelly commented, March 22, 2021 16:00
Michael Rieder. Hi Michael, this article on Serving chats is for agents using Chat in the Zendesk Agent Workspace, not for Admins who are setting up the workspace. We cover the Department configu...
- View comment
- Lisa Kelly
- Edited March 22, 2021 16:01
- 1 vote
Lisa Kelly commented, March 10, 2021 00:35
Hi ConzaUnfortunately, you can't configure the order of new comments in tickets. In the agent workspace, to be compatible with chats and social messages and provide a more-natural conversation flow...
- View comment
- Lisa Kelly
- Created March 10, 2021 00:35
- 0 votes
Lisa Kelly commented, February 23, 2021 16:44
Rob, You can disable manual ticket tagging and you can disable automatic ticket tagging, but you cannot disable a tag. You have to delete it. Lisa
- View comment
- Lisa Kelly
- Created February 23, 2021 16:44
- 0 votes
Lisa Kelly commented, February 23, 2021 01:08
Hi OscarDid you try enabling this type of attachment from your Chat dashboard? Sign in as a Chat admin. Open the Chat dashboard. Navigate to Settings > Account > File sending. Then, add .doc as a...
- View comment
- Lisa Kelly
- Created February 23, 2021 01:08
- 1 vote
Lisa Kelly commented, February 17, 2021 15:14
Hi Trinity OpokaThat's a good idea. Zendesk has some great training courses. Click here for details.
- View comment
- Lisa Kelly
- Created February 17, 2021 15:14
- 0 votes