Lisa Kelly
- Total activity 207
- Last activity
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Hi Igor, You must be the account owner to perform these tasks. Otherwise, you will not see the Invoices link. If you are the account owner and still having issues, contact support@zendesk.com for h...
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Lisa Kelly commented,
Hi Armen, Unfortunately. I cannot comment on future product development in this space. Have you contacted your Zendesk account representative?
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Lisa Kelly created an article,
Adding Sunshine user profiles and events to customer context in a ticket
With Sunshine user profiles and events, you can add additional information to the customer context that agents see in a ticket. This article describes how an administrator can select Sunshine user...
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Lisa Kelly commented,
Hi Jordan. Chat translate is not supported for this EAP.
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Lisa Kelly created an article,
Migrating to the Zendesk Agent Workspace
This article describes how to migrate your account to use the Zendesk Agent Workspace, which enables agents to manage Support, Chat, and Talk conversations within the same interface. For more info...
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Lisa Kelly created an article,
Documentation resources for the Zendesk Agent Workspace
Documentation resources include: For agents About the Zendesk Agent Workspace Serving chats in the Zendesk Agent Workspace Managing unified conversations in the Zendesk Agent Workspace Receiving a...
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Lisa Kelly created an article,
Using the Chat dashboard with the Zendesk Agent Workspace
Because the Zendesk Agent Workspace provides unified conversations across Chat and Support, this impacts some features on the Chat dashboard. This article describes how the Chat dashboard works wh...
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Lisa Kelly created an article,
Using the Zendesk Agent Workspace
Redirect to the Using the Zendesk Agent Workspace section: https://support.zendesk.com/knowledge/arrange/sections/360006925693
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Lisa Kelly created an article,
Setting up The Support Suite
Redirect to the Setting up the Suite section: https://support.zendesk.com/knowledge/sections/360006925673
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Lisa Kelly created an article,
Managing groups of agents in the Zendesk Agent Workspace
This article contains the following sections: About groups in the agent workspace Adding a new group to the agent workspace Viewing groups from the Chat dashboard About groups in the agent wor...