Lisa Kelly
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Total activity301
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Last activity
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Followed by9 users
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly commented,
Hi Catherine Probably not, but I'm adding the Product Manager for this feature, Volkan Akdugan, so he can comment.
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Lisa Kelly created an article,
Receiving and sending Zendesk messages in the Zendesk Agent Workspace (beta)
Note: Support for Zendesk messaging in the agent workspace is currently in a beta program. You're welcome to try it out, and we'd love your feedback. See Enabling Zendesk Messaging for details. I...
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Lisa Kelly created an article,
Subscribing to status notifications for your account
To help you monitor your account status, you can choose to receive emails when a service incident affects your account by subscribing to incident email notifications. You can subscribe directly f...
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Lisa Kelly commented,
Hi Chris. All the functionality described in this article is new. Chat tags weren't previously supported in the Zendesk Agent Workspace. Please note that not all the features may be available in yo...
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Lisa Kelly created an article,
Why don't my bookmarks work for triggers search results?
Question I have bookmarks based on triggers search results. Now, I get an error when I try to use them. Why don't they work anymore? Answer The Triggers list page has been redesigned. Because of n...
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Lisa Kelly created an article,
Working with Chat tags in the Zendesk Agent Workspace
This article describes how Chat tags are supported in the Zendesk Agent Workspace. If enabled by an admin, Chat tags are labels you add to chat sessions to help you categorize and sort your websi...
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Lisa Kelly created an article,
Searching triggers
Admins and agents with permission to manage business rules can search for triggers and filter them based on a number of factors. You can define a simple filter based on a single criteria such as ...
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Lisa Kelly created an article,
What's new in Zendesk: August 2020
Check out what's new for August 2020 in: Support Guide Explore Sell Zendesk Agent Workspace Admin Center Security Also don't miss: Zendesk early access programs What's New quarterly webinar Su...
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Lisa Kelly commented,
Thank you, Suzie. I forwarded this comment along to our Product Management team.
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Lisa Kelly commented,
HI Chris, This is a replacement for the social messaging notifier. The notifier appears if you're using the social messaging add-on in a classic Support agent interface. The notification list appe...