Lisa Kelly
- Total activity 176
- Last activity
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- Votes 8
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Activity overview
Latest activity by Lisa Kelly-
Lisa Kelly created a post,
Sharing chats with other agents in the Zendesk Agent Workspace (EAP)
Note: The latest Zendesk Agent Workspace experience is available to a limited set of customers as part of an early access program (EAP). For more information about the workspace, refer to Using ...
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Lisa Kelly created an article,
Workflow recipe: Using triggers to manage requests from important customers (multiple organizations)
This workflow example shows how you can leverage features in Zendesk Support to provide valuable services for your important customers. You can use this example as a starting point for managing w...
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Lisa Kelly commented,
Hi Haley, See the Managing Invoices link above in the Managing subscriptions, invoices, and payments section of the table. You have to be the account owner to view invoices. Lisa
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Lisa Kelly created an article,
Zendesk's secure-by-design cloud solution
Security is one of the top concerns for businesses moving to a cloud-based solution. Entrusting your data to a third-party SaaS service provider requires rigorous security measures. More than 125,...
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Lisa Kelly created an article,
Payment policies for strong customer authentication (PSD2, SCA)
If you are a Zendesk customer inside the European Union (EU), or you have a payment card issued from an EU bank, you may be required to complete strong customer authentication (SCA) when you purch...
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Lisa Kelly created an article,
Workflow recipe: Using triggers to manage requests from important customers (custom org fields)
This workflow example shows how you can leverage features in Zendesk Support to provide valuable services for your important customers. You can use this example as a starting point for managing w...
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Lisa Kelly created an article,
Designing automated ticket workflows
One of the best ways to increase agent efficiency and streamline your support tasks is to use Zendesk tools to automate your ticket workflows. Zendesk enables you to develop multiple, automated w...
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Lisa Kelly commented,
Fixed. Thanks for catching this, Thomas!
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Lisa Kelly commented,
Thank you, Thomas! The link and redundant text are fixed. You may need to refresh your browser to see the change.
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Lisa Kelly created an article,
Evaluating your Zendesk trial account
This guide shows you how to set up your Zendesk trial account, helps you evaluate Zendesk features to see how they'll work for you, and provides guidelines on where to find more information. Foll...