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Austine Hipol

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Latest activity by Austine Hipol
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    Austine Hipol commented,

    Hi Jeffrey, I'm afraid Email templates are kept separate between Leads, Contacts, and Deals within Zendesk Sell to keep prospects, customers, and all of your email templates organized within vario...

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    Austine Hipol commented,

    You're most welcome! Please feel free to reach out should you have any other questions. Have a good one! 😊 Kind Regards, Austine Hipol Customer Advocate | Zendesk Sell Zendesk Sell CRMVisit our Su...

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    Austine Hipol commented,

    Thanks for getting back to us. Sorry for the confusion. Yes you can still reassign the ownership even if the user is deactivated. You can reassign Lead/Contact/Deal to another user: Go to the Lead...

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    Austine Hipol commented,

    Hi Rene, Thanks for reaching out. I'm glad you wrote to us! Please know that for cases where there is a transition of employees we offer the possibility to 'deactivate' users instead of 'deleting'...

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    Austine Hipol commented,

    Hi Jacob, I'm afraid that there is no way to change the email font in Sell. That said, you can send emails outside of Sell with whatever font you would like, and those emails will then be pulled i...

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    Austine Hipol commented,

    Hi Ioic,   You can hide or disable the Sign-Up button by going to this link: How do I remove the ability for customers to sign up to our account?   However, at this time we don't allow customisatio...

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    Austine Hipol commented,

    Hi Brittany!I'm glad you wrote to us. The "agent confirmation when forwarding" setting is hiding in Admin > Channels > Talk under the Settings page — you should see the toggle switch near the botto...

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    Austine Hipol commented,

    Hi Gabrielle!I'm glad you wrote to us and we apologize for the delay of response. The Hubspot integration used Triggers to send the information from tickets, so you should be able to edit those tri...

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    Austine Hipol commented,

    Hi Amanda,   I'm glad you wrote to us. I understand that you want to know if there is a way when ticket is created, it will automatically populate the Due Date for Tasks.   Unfortunately, It would ...

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    Austine Hipol commented,

    Hi Clay,   I'm glad you wrote to us. If I got your question right, you want to have a tag that would let you know if vendor was notified of the reported issue.   What you would want to do is create...