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Austine Hipol

Zendesk team member
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Activity overview

Latest activity by Austine Hipol
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    Austine Hipol commented,

    Hi Jay, unfortunately, you would need to manually do this change as it won't automatically change the employees' owner even if you change the ownership of a company. I would definitely suggest vo...

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    Austine Hipol commented,

    Hi Nathan, unfortunately, you can’t cc any users on a bulk email. This feature is only available when sending regular emails through Sell. If this would add a lot of value to Sell I would definite...

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    Austine Hipol commented,

    Hi Thomas, You can export through our API endpoints listed here: https://developers.getbase.com/ Let us know if you have further questions. Best, Austine

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    Austine Hipol commented,

    Hi, please send us an email to support@zendesk.com so we can increase your daily limit. Have a great day! Austine Hipol Customer Advocate | Zendesk Sell Zendesk Sell CRM Visit our Support Center C...

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    Austine Hipol commented,

    Hi BIll, On the smart list view (for both Leads and Contacts), you can click on + Field to pull up "Views of My Last Email, "Clicks in My Last Email", "My Emails Without Contact Response" etc.:​Ou...

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    Austine Hipol commented,

    Hi Christopher, The stage duration reports help you analyze how long each deal spends in each stage of your sales pipeline, not just the last stage. Here is an article for more information: Stage ...

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    Austine Hipol commented,

    Hi Malay, Smart Link is just a simple URL link with a possible variable value taken out of a Custom Field in Sell. This link is just opened externally and that's it. We don't believe this even mat...

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    Austine Hipol commented,

    Hi Michael, I'm afraid we don't have the ability to copy templates from contacts to leads, or vice versa yet. That said, I would definitely suggest voicing this as a feature request to our Product ...

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    Austine Hipol commented,

    Hi Jeffrey, I'm afraid Email templates are kept separate between Leads, Contacts, and Deals within Zendesk Sell to keep prospects, customers, and all of your email templates organized within vario...

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    Austine Hipol commented,

    You're most welcome! Please feel free to reach out should you have any other questions. Have a good one! 😊 Kind Regards, Austine Hipol Customer Advocate | Zendesk Sell Zendesk Sell CRMVisit our Su...