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Nicholas DePaul

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Latest activity by Nicholas DePaul
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    Nicholas DePaul commented,

    Following up on Nbabakov's comment above...any way to uncheck "requester can see this comment" by default yet? We realized that customers were able to see a link to the recording of their calls if ...

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    Nicholas DePaul commented,

    Maybe I've missed something but...is it not possible to simply send an SMS to a phone number in Zendesk? That is, send a text without creating a whole automation recipe? We want to use the text fea...