Charlie

1. Community
2. Support Q&A
3. Updating Organization Custom Fields Using Zapier webhook

Thanks Dan. I'm trying to update custom fields in Zendesk accounts based on changes to corresponding fields in our CRM (Hubspot). Will investigate the webhook approach in the future, thanks for the...

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• Charlie
• Created June 27, 2019 14:23
• 0 votes

1. Community
2. Support Q&A
3. Updating Organization Custom Fields Using Zapier webhook

Hanaa did you ever find a resolution to this?

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• Charlie
• Created June 25, 2019 11:49
• 0 votes

1. Community
2. Feedback on Support
3. Ability to check User Tags in Triggers and Automations

The UI for creating a trigger allows me to set a user field change as a trigger, and then a ticket field as the action, so it implies this is possible (see screenshot). But it doesn't do anything w...

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• Charlie
• Created June 14, 2019 11:01
• 0 votes

1. Community
2. Feedback on Support
3. Link user field with ticket field

I've tried both the trigger approach and simply having both fields and values exist on both the user and the ticket, but I can't get the ticket field values to update after the ticket has been rais...

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• Charlie
• Created June 14, 2019 10:54
• 1 vote