
Charlie
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Last activity
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Activity overview
Latest activity by Charlie-
Charlie commented,
Thanks Dan. I'm trying to update custom fields in Zendesk accounts based on changes to corresponding fields in our CRM (Hubspot). Will investigate the webhook approach in the future, thanks for the...
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Charlie commented,
Hanaa did you ever find a resolution to this?
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Charlie commented,
The UI for creating a trigger allows me to set a user field change as a trigger, and then a ticket field as the action, so it implies this is possible (see screenshot). But it doesn't do anything w...
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Charlie commented,
I've tried both the trigger approach and simply having both fields and values exist on both the user and the ticket, but I can't get the ticket field values to update after the ticket has been rais...