Violeta Micu
- Total activity 40
- Last activity
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Activity overview
Latest activity by Violeta Micu-
Violeta Micu commented,
Hello, Do we have the possibility to remove this option "Assume identity" from the agent role? I have to mention that i want to keep the possibility for the agents to edit and create profiles becau...
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Violeta Micu commented,
Hi guys, Any solution here? Thank you, Vio
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Violeta Micu commented,
Hello Mari, You can check Eugene's answer: "At the moment tag-based formulas are easily hitting the system 50K row limit. Which means that Explore will look through 50K ticket/tag combinations at...
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Violeta Micu commented,
Hello Amy, Can you please help me to achieve this as well In Explore? :( Thank you, Violeta
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Violeta Micu commented,
Hello, There are 2 ways to see the Follow up tickets in explore. Dataset: Ticket Events 1. This solution helps you to see quickly how many follow-up tickets you have: Metrics: Tickets created Filte...
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Violeta Micu commented,
Hello, I need your help because i have to create the following report: - how many tickets were in Tier 2 at choosen date - how many tickets have been assigned to each Tier 2 agent in the date that ...
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Violeta Micu commented,
Hello Eugene, Thank you for your fast answer. I already used filters regarding data and yeah i can see that there are results if i choose a shorter period of time(like 2 weeks). Unfortunately i can...
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Violeta Micu commented,
Hi guys, I also tried all options provided by you and unfortunately i cannot see any value as a result. The last one i tried is the folowing: Please let me know if i did any mistake or i should cr...
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Violeta Micu commented,
Hi guys, My backlog on one queue is more than it should be because we have a workflow that belongs to another department. There is a user defined that has all this tickets, there are some kind of a...
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Violeta Micu commented,
Hi. The issue that i encountered is that i am trying to export into excel format 1272 lines with 10 columns. It shows that is loading but seems that the file cannot be exported. Is there a limit re...