Violeta Micu
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Activity overview
Latest activity by Violeta Micu-
Violeta Micu commented,
Unfortunately, i have 200 tags and new ones each week. I will use the formula as it is currently and i want to ask you something. Why it happens sometimes that metrics are affecting each others res...
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Violeta Micu commented,
Thanks Vincent Dollet for your answer and interest. So we are using Macros to define some templates for your 1st Level agents that sent replies to the customers. The Templates make their life easie...
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Violeta Micu commented,
Hello Vincent Dollet, me again. I applied the metric you recommend: IF (([Ticket status - Unsorted] = "Solved" OR [Ticket status - Unsorted] = "Closed") AND INCLUDES_ALL([Ticket tags], "tmplt%"))TH...
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Violeta Micu commented,
yes it works Vincent Dollet. Thanks a lot :) !
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Violeta Micu commented,
Hi Vincent Dollet is there anyway that i can use a similar function with "Like" in SQL? I would like to get a report that INCLUDES all tags that contain a certain word. I have 200 tags that contain...
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Violeta Micu commented,
Thank you Devan, i already provided you with the tests that some of our agents did.
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Violeta Micu commented,
Hello, A vote from my side as well :(. Thanks, Vio
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Violeta Micu commented,
Hi Tamiris Alves , I am interested in the resolution you received? Are the delay issues solved now? Cause i have the same problem. Thanks a lot! Vio
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Violeta Micu commented,
Totally agree with Marta :)
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Violeta Micu created a post,
Talk - Product Feedback Page
"No one knows our products better than you, our users. We love hearing about how you use our tools and what would make them better. " Yes, we know your products better but we would also like to se...