Violeta Micu
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Total activity159
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Last activity
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Activity overview
Latest activity by Violeta Micu-
Violeta Micu commented,
Hello Diego, I don't know if you received an answer already from Zendesk. If yes please share it also here. If not maybe something that i did and it helped me will help you as well. Please try to ...
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Violeta Micu commented,
Hello Cooper, Can you show us a picture from your query to see what you achieved so far and continue from there? Thanks, Vio
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Violeta Micu commented,
I see Balasz what you mean and i think you cannot change that. Maybe a Community Moderator can jump here to collect this info for the product team. So i went to check this into my default report fo...
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Violeta Micu commented,
Hello Balasz, Can you quickly change if the answer to this post https://support.zendesk.com/hc/en-us/community/posts/360050231454-Data-language-in-explore?page=1#community_comment_360013228954 ...
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Violeta Micu commented,
Hello, I am happy that it looks like something that we can try on your way to get the data. So here you have a screen shot with Explore: Dataset: Tickets Metric: D_count of Tickets that include "c...
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Violeta Micu commented,
Hello, Hmm interesting. Please let me see if i understand what you would like to achieve by asking you few questions: 1. Do you want to build this in Explore or Insights? 2. Do you have only tags ...
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Violeta Micu commented,
Hi Glen, Happy to read that i could help you. When you use the condition "contains the following words" it will take exactly the word "LM" not an L from a word and M from another. Because you ar...
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Violeta Micu commented,
Hi Florian, Yes, for me it works as you described it. :)
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Violeta Micu commented,
Hello, What type of license of Zendesk do you have? Can you share a picture with what you see in Admin -> Manage-> Views? Thanks, Vio
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Violeta Micu commented,
Hi Amy, I have an easy idea but maybe not the best. Create a trigger where you select: Meet ALL the following conditions: Ticket -> is Created Tags -> Contains none of the following -> super_end_u...