Tara Papworth
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Activity overview
Latest activity by Tara Papworth-
Tara Papworth commented,
I can't get a stacked chart to work - it just keeps them on separate charts. I'm using #tickets (metric), a custom field (column) and priority (row) - but it will NOT display them on the same chart...
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Tara Papworth commented,
What's the timezone effect for end users if you change their timezone? Where will they see the updated time? I'm assuming any times on email notification will be set by their email provider - so is...
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Tara Papworth created a post,
Reporting on organisation data
AnsweredIs there any way to report on organisation level data, without ticket information being included? We have a number of reports in Insights that show us information about our organisations and custo...
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Tara Papworth commented,
Can you report on the Time Tracking app through Explore rather than insights?
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Tara Papworth commented,
Thanks Kyle - we don't have the resources/skills for API calls at the moment so we're very much tied to reporting :(
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Tara Papworth created a post,
Reporting on non-numeric items (just attributes) in Explore
We're switching over from Insights to Explore and we have a number of exception reports currently that help us identify missing data (from organisation, users and tickets) - so we just need a list ...
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Tara Papworth commented,
Further to my comments above - can rules exclude a label? It seems like you can only set them up to filter to include labels. We're adding the archived label before archiving articles but when I co...
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Tara Papworth commented,
Brett, We have the same issue as Samuel - I don't want to be notified to verify archived articles - they're archived for a reason (but we don't want to totally delete them). Our set up wouldn't wor...
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Tara Papworth commented,
We have created a custom field called 'Time Taken' which is a manual entry field against a ticket which our agents fill in (mandatory on closure) which we can then report on at all different levels...
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Tara Papworth commented,
Hi Nicole - yes I have reviewed all the steps - it's the code addition that I'm struggling with - we use the standard Copenhagen theme and so I'm not sure whether I have to update the code or not? ...