Tara Papworth
- Total activity 57
- Last activity
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Activity overview
Latest activity by Tara Papworth-
Tara Papworth commented,
Is there an issue with the app at the moment? We're getting a 'API is unavailable for this account' error when we open a ticket and I think it might be this one causing it (all our other apps seem ...
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Tara Papworth commented,
Agree with Heather above - there is no need for the full description in the app - Agents often have multiple apps that they are working with and scrolling through them is a real pain. Just knowing ...
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Tara Papworth commented,
I can't get a stacked chart to work - it just keeps them on separate charts. I'm using #tickets (metric), a custom field (column) and priority (row) - but it will NOT display them on the same chart...
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Tara Papworth commented,
What's the timezone effect for end users if you change their timezone? Where will they see the updated time? I'm assuming any times on email notification will be set by their email provider - so is...
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Tara Papworth created a post,
Reporting on organisation data
AnsweredIs there any way to report on organisation level data, without ticket information being included? We have a number of reports in Insights that show us information about our organisations and custo...
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Tara Papworth commented,
Can you report on the Time Tracking app through Explore rather than insights?
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Tara Papworth commented,
Thanks Kyle - we don't have the resources/skills for API calls at the moment so we're very much tied to reporting :(
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Tara Papworth created a post,
Reporting on non-numeric items (just attributes) in Explore
We're switching over from Insights to Explore and we have a number of exception reports currently that help us identify missing data (from organisation, users and tickets) - so we just need a list ...
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Tara Papworth commented,
Further to my comments above - can rules exclude a label? It seems like you can only set them up to filter to include labels. We're adding the archived label before archiving articles but when I co...
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Tara Papworth commented,
Brett, We have the same issue as Samuel - I don't want to be notified to verify archived articles - they're archived for a reason (but we don't want to totally delete them). Our set up wouldn't wor...