Tara Papworth
- Total activity 33
- Last activity
- Member since
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- Votes 2
- Subscriptions 14
Activity overview
Latest activity by Tara Papworth-
Tara Papworth created a post,
Knowledge Capture - how the padlock works
I couldn't find any info on how the padlock works for internal/end user articles in the Knowledge Capture app - it was behaving inconsistently and we wondered why. We did some testing and have figu...
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Tara Papworth commented,
Hi, is there any way to report on how many tickets have had the ticket redaction app used on them, or how many times the app has been used etc?
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Tara Papworth commented,
Thanks Jessie - we have a few coming through as Web service but we don't use the API or any apps...what kind of workflows could these be?
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Tara Papworth commented,
I have web form and web service in my report when using the Ticket Update Via attribute - what do these mean?
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Tara Papworth created a post,
Google Analytics campaigns not working
Does anyone else have issues with getting Google analytics campaigns working with Zendesk? I've created them in the Google URL builder so I know there is no issue with the address, but google analy...
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Tara Papworth commented,
I think this documentation is a little out of date? It says: Until their email has been verified, a user's support requests remain in limbo (in other words, not added to your views and agents canno...
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Tara Papworth commented,
Thanks so much!
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Tara Papworth created a post,
Can you report on who reopens a ticket?
We want to have a look at the split of who re-opens a ticket - either agents, end users or an automation we have. I've had a look in insights but I can't see to find anything that I can use - I can...
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Tara Papworth commented,
Have you tried contacting your Zendesk Account Manager? They should be able to help you with subscription queries. Or raise a ticket :) Looks like the Professional needs an add-on (sorry, not sure ...
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Tara Papworth created a post,
Making fields mandatory on ticket creation
AnsweredIs there any way to make a field mandatory on ticket creation/save rather than when solved? I've searched the knowledgebase and community and can't really find anything. An app called Ticket Field ...