Tara Papworth
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Total activity63
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Last activity
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Activity overview
Latest activity by Tara Papworth-
Tara Papworth commented,
Thanks Brett - it's not quite what I'm after (I don't want the parent/child relationship as such - more two related tickets), however we may be able to work with it. Thanks for your help!
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Tara Papworth created a post,
Can tickets be linked without being an incident & problem?
Is there any way to link tickets without having to use incident & problem? E.g. a couple of related incidents but there isn't a problem per se. Thanks Tara
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Tara Papworth commented,
What Chandra said above ^. Do we have to create two separate reports to get a list of all organisations and their custom fields? This is a clunky workaround and will cause us significant issues.
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Tara Papworth commented,
Thanks Brett - I swore I looked at your response and my screenshot multiple times to see if they matched! I have tried it with true as well, but it still does not work.It was set as false as per th...
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Tara Papworth commented,
Hi Brett - yes, and that's what I've used (line 5 in the image). Is there somewhere else I need to change it too?
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Tara Papworth commented,
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Tara Papworth commented,
Hi Brett - I refreshed and it seems to work at category level but not at section level - is this correct?
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Tara Papworth commented,
What Pete says ^ This is going to cause us an issue come February when Insights is no longer available as we have many organisation reports and the solution above does not always work.
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Tara Papworth commented,
I've added this into the category, section and search results pages on our sandbox yet the search results are still bringing back results from all sections?
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Tara Papworth commented,
Is there an issue with the app at the moment? We're getting a 'API is unavailable for this account' error when we open a ticket and I think it might be this one causing it (all our other apps seem ...