Tara Papworth
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Activity overview
Latest activity by Tara Papworth-
Tara Papworth commented,
Thanks Jessie - we have a few coming through as Web service but we don't use the API or any apps...what kind of workflows could these be?
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Tara Papworth commented,
I have web form and web service in my report when using the Ticket Update Via attribute - what do these mean?
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Tara Papworth created a post,
Google Analytics campaigns not working
Does anyone else have issues with getting Google analytics campaigns working with Zendesk? I've created them in the Google URL builder so I know there is no issue with the address, but google analy...
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Tara Papworth commented,
I think this documentation is a little out of date? It says: Until their email has been verified, a user's support requests remain in limbo (in other words, not added to your views and agents canno...
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Tara Papworth commented,
Thanks so much!
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Tara Papworth created a post,
Can you report on who reopens a ticket?
We want to have a look at the split of who re-opens a ticket - either agents, end users or an automation we have. I've had a look in insights but I can't see to find anything that I can use - I can...
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Tara Papworth commented,
Have you tried contacting your Zendesk Account Manager? They should be able to help you with subscription queries. Or raise a ticket :) Looks like the Professional needs an add-on (sorry, not sure ...
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Tara Papworth created a post,
Making fields mandatory on ticket creation
AnsweredIs there any way to make a field mandatory on ticket creation/save rather than when solved? I've searched the knowledgebase and community and can't really find anything. An app called Ticket Field ...
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Tara Papworth commented,
Ah indeed yes, great idea.
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Tara Papworth commented,
Do you use Chrome as a browser? It has a built in spell check which highlights incorrect words when typing in the reply box.