Tara Papworth
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Activity overview
Latest activity by Tara Papworth-
Tara Papworth commented,
Brett, We have the same issue as Samuel - I don't want to be notified to verify archived articles - they're archived for a reason (but we don't want to totally delete them). Our set up wouldn't wor...
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Tara Papworth commented,
We have created a custom field called 'Time Taken' which is a manual entry field against a ticket which our agents fill in (mandatory on closure) which we can then report on at all different levels...
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Tara Papworth commented,
Hi Nicole - yes I have reviewed all the steps - it's the code addition that I'm struggling with - we use the standard Copenhagen theme and so I'm not sure whether I have to update the code or not? ...
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Tara Papworth commented,
Hi, we use the standard Copenhagen theme and haven't customised it, yet the sub sections won't show as standard - do I still need to use the code? This seems a bit counter-intuitive when we have ch...
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Tara Papworth created a post,
Knowledge Capture - how the padlock works
I couldn't find any info on how the padlock works for internal/end user articles in the Knowledge Capture app - it was behaving inconsistently and we wondered why. We did some testing and have figu...
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Tara Papworth commented,
Hi, is there any way to report on how many tickets have had the ticket redaction app used on them, or how many times the app has been used etc?
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Tara Papworth commented,
Thanks Jessie - we have a few coming through as Web service but we don't use the API or any apps...what kind of workflows could these be?
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Tara Papworth commented,
I have web form and web service in my report when using the Ticket Update Via attribute - what do these mean?
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Tara Papworth created a post,
Google Analytics campaigns not working
Does anyone else have issues with getting Google analytics campaigns working with Zendesk? I've created them in the Google URL builder so I know there is no issue with the address, but google analy...
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Tara Papworth commented,
I think this documentation is a little out of date? It says: Until their email has been verified, a user's support requests remain in limbo (in other words, not added to your views and agents canno...