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Tara Papworth

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Recent activity by Tara Papworth Recent activity Votes
  • Reporting on organisation data

    Answered

    Is there any way to report on organisation level data, without ticket information being included?  We have a number of reports in Insights that show us information about our organisations and custo...

  • Reporting on non-numeric items (just attributes) in Explore

    We're switching over from Insights to Explore and we have a number of exception reports currently that help us identify missing data (from organisation, users and tickets) - so we just need a list ...

  • Knowledge Capture - how the padlock works

    I couldn't find any info on how the padlock works for internal/end user articles in the Knowledge Capture app - it was behaving inconsistently and we wondered why. We did some testing and have figu...

  • Google Analytics campaigns not working

    Does anyone else have issues with getting Google analytics campaigns working with Zendesk? I've created them in the Google URL builder so I know there is no issue with the address, but google analy...

  • Can you report on who reopens a ticket?

    We want to have a look at the split of who re-opens a ticket - either agents, end users or an automation we have. I've had a look in insights but I can't see to find anything that I can use - I can...

  • Making fields mandatory on ticket creation

    Answered

    Is there any way to make a field mandatory on ticket creation/save rather than when solved? I've searched the knowledgebase and community and can't really find anything. An app called Ticket Field ...

  • Best option for implementing Helpcenter

    Answered

    Hi, I've read a lot of articles on Helpcenter but interested in people's views on the best way to think about implementing it for: We are a software company who have users within organisations but ...

  • Drill across to a new report

    Hi, I'm trying to set up a drill down function based on a custom metric (in a dashboard) which counts the number of tickets where there is no category. I would like to be able to click on the numbe...

  • Error in IF formula when creating a custom metric

    I'm trying to create a custom metric with an IF statement - I want to create a calculation of another metric divided by a number, but I want the number to be different based on the agent. So I'm tr...