Thomas Bumgardner
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Activity overview
Latest activity by Thomas Bumgardner-
Thomas Bumgardner commented,
Geckoboard has done pretty fantastic for me, personally.
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Thomas Bumgardner commented,
Further iteration is necessary. While this may be the best practice for some companies, is is most definitely not for smaller companies. We need options.
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Thomas Bumgardner commented,
Make this a thing! Make it for incoming calls too!
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Thomas Bumgardner commented,
Really, really need webhook integration for incoming UNANSWERED calls and CHATS!
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Thomas Bumgardner commented,
If there was ever a reason to have a Slack integration, CHAT and CALLS would be it. :) +100
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Thomas Bumgardner commented,
I know this isn't a related thread, but is there a shortcode similar to this that will do the same thing for Views?! THAT WOULD BE SUPER SCHWEET!
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Thomas Bumgardner commented,
Very nice! Thanks
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Thomas Bumgardner commented,
Excuse my tl;dr here; I'm afraid that I don't quite have the time to read the entire comments thread.Here is my question:Is there a method to view Macros by category while working a ticket within a...
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Thomas Bumgardner commented,
SMS is requiring the customer lists add-on, which is lacking to say the least, to be of any use at all. This needs iteration if "Text" is going to be considered a feature-benefit.
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Thomas Bumgardner created a post,
Feature Request: Notify target of incoming call
Summary:At current, there is no method to post an alert regarding an incoming call to an external system. The only capability is once the call has been answered and the ticket has been generated.Ex...