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David Arnspiger

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Activity overview

Latest activity by David Arnspiger
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    David Arnspiger created a post,

    Ticket Form: Conditional Fields: Data Loss

    1. Community
    2. Support Q&A

    Hard to describe in the Subject. I am having an issue with Conditional Fields in a Ticket Form. I have a list of Ticket Types (30+). If you choose any of the first five, a certain selection of fiel...

    • David Arnspiger
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    David Arnspiger commented,

    1. Community
    2. Support Q&A
    3. Unassigned Tickets

    Socorro, Thank you.  That solved it.  I just eliminated a bunch of annoying emails to IT with that one little fix.  Not sure why I hadn't seen it that way myself.  Sometimes you just need other eye...

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    David Arnspiger created a post,

    Unassigned Tickets

    1. Community
    2. Support Q&A

    We share ZenDesk with out IT team. We have circumstances where a ticket is submitted by someone on a specific team, Customer Support in the case I am dealing with, and the Assignee and Group on the...

    • David Arnspiger
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    • 4 comments
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    David Arnspiger commented,

    1. Community
    2. Feedback on Support
    3. Dashboard "Updates to your tickets" mark checked

    Add one more voice to the call for this. I only have two on my screen, but they are from tickets that were closed over a month ago.  They ought to age out of that view or something. I find it odd I...

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    • David Arnspiger
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