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Jeff Von Hendy

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  • Zendesk Talk Call Recording Audio Channels

    Answered

    If I download the audio from a call recording, are the agent & end-user on different channels?   Ultimately I'd like to run speech-to-text and some audio analytics and would like to make sure it's ...

  • Custom agent.role in signature

      Not sure if I found a bug or just have a really unique use case.   I'm configuring an enterprise account and there is a requirement to have agent signatures that specify their role.  Easy enough ...

  • Tracking Simple Replies

    Greetings fellow ZenMasters,   I have a unique challenge, and I was wondering if anyone has or can think of a better solution that I have landed on.   First, some background.  I work for a Business...