Jeff Von Hendy

  • Total activity 48
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 22
  • Subscriptions 15


Recent activity by Jeff Von Hendy Sort by recent activity Recent activity Votes
  • Zendesk Talk Call Recording Audio Channels


    If I download the audio from a call recording, are the agent & end-user on different channels?   Ultimately I'd like to run speech-to-text and some audio analytics and would like to make sure it's ...

  • Custom agent.role in signature

      Not sure if I found a bug or just have a really unique use case.   I'm configuring an enterprise account and there is a requirement to have agent signatures that specify their role.  Easy enough ...

  • Tracking Simple Replies

    Greetings fellow ZenMasters,   I have a unique challenge, and I was wondering if anyone has or can think of a better solution that I have landed on.   First, some background.  I work for a Business...