Thibault AMMAR
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Last activity
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Activity overview
Latest activity by Thibault AMMAR-
Thibault AMMAR commented,
Hi Brett, Thanks for your answer, I've explored this possibility. However, it appears there's no field in the trigger section that allows to set-up the requester of the follow-up ticket. plus, it d...
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Thibault AMMAR commented,
I have encountered a situation where a user being CC of a closed ticket, responds to a notification email of this closed ticket, which triggers the creation of a follow-up ticket. Many information ...
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Thibault AMMAR commented,
It has never been reported before so to my knowledge, only on Edge indeed. End user has now migrated back to IE and it seems to work fine for now... Irony?
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Thibault AMMAR commented,
Hello, We set up a notification banner, which work fine for us and most of our users. However, one of our end user using edge reported that she was disconnected from the Help Center after a few min...