Louise Dissing
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Activity overview
Latest activity by Louise Dissing-
Louise Dissing commented,
Hi, I would have expected to see it being toggled on! Will you update this, when you know more? :-) #helpsome regards,Louise DissingTeam Lead @ helphouse.io
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Louise Dissing commented,
Hi Jason, Great! Glad I could help! :-) #helpsome regards,Louise DissingTeam Lead @ helphouse.io
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Louise Dissing commented,
Hi Gary Have you taken a look at this documentation?: https://developer.zendesk.com/rest_api/docs/support/custom_roles#configurationI hope this helps you! :-) #helpsome regards,Louise DissingTeam L...
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Louise Dissing commented,
Hillary Latham Thanks for pitching in with your experiences! :-)
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Louise Dissing commented,
Hi Jason, Perhaps you created an absolute link instead of a relative one.In your link only write what I send, and not your Zendesk domain in front of it.It did the trick on our Guide at least! :-...
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Louise Dissing commented,
Hi Jason, I'm unsure of this custom theme that you are using, but talking about links, in general, I can tell you that you can indeed make a link that is not forcing a language.This link is forcing...
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Louise Dissing commented,
Hi Jonathan, I'd definitely say that it depends on how many agents you have! :-) 1. You could create a dashboard pr. agent and hide a bookmark that filters by this agent2. You could add a filter wh...
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Louise Dissing commented,
Hi Osvaldo, Correct me if I misunderstand you, but it sounds like you want to add a clickable link to the description/name of a ticket field that is visible to the end-user?You can actually creat...
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Louise Dissing commented,
Hi Ryan, Did you have a look at this article here: https://support.zendesk.com/hc/en-us/articles/230871888-Insights-recipe-Reporting-on-a-numeric-field-that-has-a-constant-value It explains very ...
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Louise Dissing commented,
Hi Dover, For now, these are the sorting options: You could keep an eye out for what articles are viewed or rated the most and then manually order them from here: I'll give your request a +1, as...