Louise Dissing
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Activity overview
Latest activity by Louise Dissing-
Louise Dissing commented,
Hi Pedro, Have you created those rules for the end-user in CTF?When you go to a form and it's rules you can choose end-user instead: Let me know if it helps you! :-) #helpsome regards,Louise Dissin...
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Louise Dissing commented,
Hi Angel, You already have the ability to sort by usage for 1 hour, 24 hours, 7 days and 30 days. I'd recommend that you keep an eye out for your triggers and check every week to see what trigger...
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Louise Dissing commented,
Hi Dan, It will show you the exact time if you hover over the time left until next breach: I hope this helps you! :-)
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Louise Dissing commented,
Hi Eric, I agree with you! Along with a lot of other users!For now, you can sign up for Rich text for Side conversations EAP: https://docs.google.com/forms/d/e/1FAIpQLSfw9y6pYq7atrxx26IIyJU5nReWo3o...
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Louise Dissing commented,
Hi Yamile, Zendesk should be adding the persons who are CC on the email to the Zendesk ticket. My thought is if you've allowed your end-users to CC?You can go to Zendesk Support -> Admin -> Setting...
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Louise Dissing commented,
Hi Reza, The query you sent looks like you're using Insights and not Explore - therefore, the query from Thomas' is not working. I'd highly recommend that you start using explore as you'd almost ge...
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Louise Dissing commented,
Hi Søren, First of all - you are using Zendesk Explore, right? Zendesk' new awesome reporting tool that will be replacing Insights. You can find it up next to all the other products: Secondly - ...
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Louise Dissing commented,
Hi Søren, When looking at your original task, then you wanted to see the number of agent comments pr. ticket.I found you a solution for this in another post: https://support.zendesk.com/hc/en-us/co...
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Louise Dissing commented,
Hi Adarsh, I'll try my very best :-) If I understand you correctly, then you have a custom field (a dropdown) that is end-user facing and one that is agent facing. Again - I'd say you should just ...
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Louise Dissing commented,
Hi Carl, I just made a quick report in Explore and if I choose to count on all of answer bots answered tickets (Use 'Answer bot resolutions' in Insights) and then choose the column 'Ticket satisfac...