Peng Li
- Total activity 24
- Last activity
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Activity overview
Latest activity by Peng Li-
Peng Li commented,
Hello all, I was able to successfully create the metric, however the business is asking to show ticket attributes of those tickets that were reassigned. For example the Ticket number, Assignee, Ti...
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Peng Li commented,
Hi, we are also under this attack. I've made all the suggested changes to our trigger. Nicole - Community Manager could you also help investigate and stop the influx of tickets via the API endpoint?
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Peng Li commented,
This is quite troubling for the Zendesk Product Team and not very customer focused. All these requests but it seems like it's just going to the ether.
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Peng Li commented,
Any way to bulk import users as Light Agents? I tried using the column Light Agent, but all the users remain as "End-Users".
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Peng Li commented,
This is important for me as well. So far, I've resort to copying and pasting the ticket list from Organization view. @Zendesk Community Any advice of alternative options?
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Peng Li commented,
Hello Brett, This is a great feature, however, we have a custom integration to sync survey response data into the Zendesk Ticket. As a result, the 'follow up' tickets also inherit the survey resp...
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Peng Li commented,
Definitely very needed, as we have customized Organization fields that should be displayed in the search results.