Peng Li
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Total activity29
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Last activity
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Activity overview
Latest activity by Peng Li-
Peng Li commented,
Hello all, I was able to successfully create the metric, however the business is asking to show ticket attributes of those tickets that were reassigned. For example the Ticket number, Assignee, Ti...
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Peng Li commented,
Hi, we are also under this attack. I've made all the suggested changes to our trigger. Nicole S. could you also help investigate and stop the influx of tickets via the API endpoint?
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Peng Li commented,
This is quite troubling for the Zendesk Product Team and not very customer focused. All these requests but it seems like it's just going to the ether.
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Peng Li commented,
Any way to bulk import users as Light Agents? I tried using the column Light Agent, but all the users remain as "End-Users".
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Peng Li commented,
This is important for me as well. So far, I've resort to copying and pasting the ticket list from Organization view. @Zendesk Community Any advice of alternative options?
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Peng Li commented,
Hello Brett, This is a great feature, however, we have a custom integration to sync survey response data into the Zendesk Ticket. As a result, the 'follow up' tickets also inherit the survey resp...
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Peng Li commented,
Definitely very needed, as we have customized Organization fields that should be displayed in the search results.