Tiffany Shu
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Activity overview
Latest activity by Tiffany Shu-
Tiffany Shu commented,
Hi Dan! I just checked, Automatic Ticket Tagging is disabled and there are also no tag related triggers. Could this be a bug?
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Tiffany Shu commented,
Hi Jessie! No, one tag is added and another one is removed via the same one macro. But after solving and reopening, both tags are still on there. And I've checked, there are not triggers running th...
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Tiffany Shu commented,
Hi everyone! I’m also having a minor issue with tags and I wonder if anyone can help me.. they haven't been disappearing when they should. Haha We’ve been using tags categorize our tickets and some...
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Tiffany Shu commented,
Thanks so much for your quick response, Bryan! I'll check with my team on how we're gonna move forward on this. Cheers!
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Tiffany Shu commented,
Hi everyone! I’m also having a minor issue with the Tag Locker app and I wonder if this is because the app wasn't updated to the v2 framework... We’ve been using it to categorize our tickets and so...
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Tiffany Shu commented,
Hi Graeme! Thanks for the reply! Yes, our SLA Global Policy is based on business hours, which means I can just refer to the SLAs dashboard in Insights, according to your answer. Sounds great! Thank...
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Tiffany Shu commented,
I wonder if someone still reads this thread.... but we changed our Global Policy SLA target to Business hours, as opposed to Calendar hours. My question is whether this is taken into consideration ...