
Bart
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Total activity24
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes6
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Subscriptions8
Activity overview
Latest activity by Bart-
Bart commented,
Kasper Sørensen -- Thanks for the links. I've given this to our engineering team to see if we can use it in the future. Thanks again Bart
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Bart created a post,
Zendesk Community Votes for Both up and Down
We have a feature request board where anyone signed in can vote up an idea. We're getting a lot of feedback that some ideas are plain absurd and they would like to downvote an idea. So just like yo...
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Bart commented,
Heya Heather Rommel This is what I want, but to build internally based on what we think we want to send based on keywords, subject and much more. Answer bot may get it wrong, it might get it right...
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Bart commented,
Heya Heather Rommel, All good, but thank you for coming back. I was looking at the default option as an email that are sent through back to based on someone coming in through say Facebook, but add...
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Bart created a post,
Create outbound replies based on email channel used.
AnsweredHeya, Since Zendesk is an omnichannel tool where we can pool all our social sites and emails into a single view with ques. How can you set it up so that a reply to a ticket that came from email x...
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Bart commented,
Thanks Devan - Community Manager - have posted it. Hopefully something like that is possible - or is in the works. Bart
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Bart created a post,
Knowledge Capture Trigger based automated responses
AnsweredHello All, I would love to see or know how to create a trigger where you can add in KC event capture to the ticket, set it to pending so that if an end-user clicks that they are happy with the art...
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Bart commented,
I just got the email today that the planned ending of insights is next year February. Although this is quite a large time frame to move everything over, I find that having built hundreds of reports...
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Bart commented,
Hello All, Does anyone know a way to create a trigger where you can add in KC capture to the ticket, set it to pending so that if a end user clicks that they are happy with the article and get the...
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Bart commented,
This is a must. Finding a view for quick playthroughs is now a chore. Really need to get this natively in Zendesk asap.