Bart

Total activity 23
Last activity February 17, 2020 20:34
Member since June 28, 2018 11:33

Following 0 users
Followed by 0 users
Votes 6
Subscriptions 8

Activity overview

Latest activity by Bart

Bart created a post, February 10, 2020 10:09
Zendesk Community Votes for Both up and Down
1. Community
2. Feedback on Gather
We have a feature request board where anyone signed in can vote up an idea. We're getting a lot of feedback that some ideas are plain absurd and they would like to downvote an idea. So just like yo...
- Bart
- Created February 10, 2020 10:09
- 1 follower
- 0 comments
- 0 votes
Bart commented, February 06, 2020 09:06
Heya Heather Rommel This is what I want, but to build internally based on what we think we want to send based on keywords, subject and much more. Answer bot may get it wrong, it might get it right...
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- Bart
- Created February 06, 2020 09:06
- 0 votes
Bart commented, February 06, 2020 09:01
Heya Heather Rommel, All good, but thank you for coming back. I was looking at the default option as an email that are sent through back to based on someone coming in through say Facebook, but add...
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- Bart
- Created February 06, 2020 09:01
- 0 votes
Bart created a post, February 05, 2020 13:38
Create outbound replies based on email channel used.
Answered
1. Community
2. Ask Us Anything about Support Triggers and Email Workflows - Wednesday, February 5 [COMPLETED]
Heya, Since Zendesk is an omnichannel tool where we can pool all our social sites and emails into a single view with ques. How can you set it up so that a reply to a ticket that came from email x...
- Bart
- Created February 05, 2020 13:38
- 3 followers
- 3 comments
- 0 votes
Bart commented, February 05, 2020 08:11
Thanks Devan - Community Manager - have posted it. Hopefully something like that is possible - or is in the works. Bart
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- Bart
- Created February 05, 2020 08:11
- 0 votes
Bart created a post, February 05, 2020 08:10
Knowledge Capture Trigger based automated responses
Answered
1. Community
2. Ask Us Anything about Support Triggers and Email Workflows - Wednesday, February 5 [COMPLETED]
Hello All, I would love to see or know how to create a trigger where you can add in KC event capture to the ticket, set it to pending so that if an end-user clicks that they are happy with the art...
- Bart
- Created February 05, 2020 08:10
- 3 followers
- 5 comments
- 0 votes
Bart commented, February 03, 2020 14:03
I just got the email today that the planned ending of insights is next year February. Although this is quite a large time frame to move everything over, I find that having built hundreds of reports...
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- Bart
- Created February 03, 2020 14:03
- 1 vote
Bart commented, January 30, 2020 17:14
Hello All, Does anyone know a way to create a trigger where you can add in KC capture to the ticket, set it to pending so that if a end user clicks that they are happy with the article and get the...
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- Bart
- Created January 30, 2020 17:14
- 0 votes
Bart commented, May 13, 2019 07:36
This is a must. Finding a view for quick playthroughs is now a chore. Really need to get this natively in Zendesk asap.
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- Bart
- Created May 13, 2019 07:36
- 3 votes