Gary
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Activity overview
Latest activity by Gary-
Gary commented,
After testing this, it doesn't look like the `chat_access` or `voice_access` attributes of the configuration property for custom roles actually provision the agent access. They are set to true in t...
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Gary commented,
You've absolutely made my day!
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Gary created a post,
No Way to Toggle Chat/Talk access through API
What is the problem? We don't have a way to toggle Chat or Talk access for agents through API Why is it a problem? At larger scale using Omnichannel, with outsourced agents working for our comp...
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Gary created a post,
Add a "Users" Dataset?
What is the problem? There is no way to use Explore to report on agent licenses/roles/groups without basing it on Ticket activity. Why is it a problem? Our company has turnover, and user maint...
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Gary commented,
Any chance that Zendesk would add a "Users" dataset to Explore?
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Gary commented,
Gotcha, thanks Adrian! For our use case, that relevance sorting can be detrimental at times. That's because our public help center gets many many more views/clicks/votes than our internal agent kno...
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Gary commented,
Hi! We have a public knowledge base and an internal knowledge base. We would like to create 2 columns in our search results page for the internal knowledge base, one for results from the public ...
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Gary commented,
Is there any future plan to create a public API endpoint to modify the blocked number list?
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Gary commented,
Hey Julian, We created workflows where the macro adds a tag that is used in an automation or trigger that notifies the external email address based on the presence of the tag, then removes the tag....
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Gary created a post,
Add Custom Role ID
For reports about agents, I would like to filter/explore data by Custom Role. Given that we have many roles, some of which impact our cost and some impact access and workflows, it would make our bu...