Gary
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Recent activity by Gary-
I don't know if they exist, but I can imagine how a 3rd party app could do this without the agent needing to interact with it. Server-side app: Polls Zendesk API for new tickets that have cc's and...
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I copied your syntax and had no problem. Is that exactly as you have it in the macro? Did you do any copying and pasting that might have contained a strange version of a character/do you use a stan...
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After testing this, it doesn't look like the `chat_access` or `voice_access` attributes of the configuration property for custom roles actually provision the agent access. They are set to true in t...
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You've absolutely made my day!
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Any chance that Zendesk would add a "Users" dataset to Explore?
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Is there any future plan to create a public API endpoint to modify the blocked number list?
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Hey Julian, We created workflows where the macro adds a tag that is used in an automation or trigger that notifies the external email address based on the presence of the tag, then removes the tag....
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Great idea, Manuel! I'll experiment and see how that might work out. Thanks for following up again
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It looks like the learn more about in this article link is a dead end. Is there somewhere else I can see the same info?
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As a temporary work-around with the current set-up you could potentially allocate different numbers on different times of the day, if possible, so that a more precise estimation would be offered to...