Gary
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Recent activity by Gary Sort by recent activity-
After testing this, it doesn't look like the `chat_access` or `voice_access` attributes of the configuration property for custom roles actually provision the agent access. They are set to true in t...
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You've absolutely made my day!
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Any chance that Zendesk would add a "Users" dataset to Explore?
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Gotcha, thanks Adrian! For our use case, that relevance sorting can be detrimental at times. That's because our public help center gets many many more views/clicks/votes than our internal agent kno...
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Hi! We have a public knowledge base and an internal knowledge base. We would like to create 2 columns in our search results page for the internal knowledge base, one for results from the public ...
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Is there any future plan to create a public API endpoint to modify the blocked number list?
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Hey Julian, We created workflows where the macro adds a tag that is used in an automation or trigger that notifies the external email address based on the presence of the tag, then removes the tag....
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Great idea, Manuel! I'll experiment and see how that might work out. Thanks for following up again
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It looks like the learn more about in this article link is a dead end. Is there somewhere else I can see the same info?
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As a temporary work-around with the current set-up you could potentially allocate different numbers on different times of the day, if possible, so that a more precise estimation would be offered to...