
Lisa Nanoff
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Activity overview
Latest activity by Lisa Nanoff-
Lisa Nanoff commented,
Hi Zac, Thanks for the article! I have a couple of questions if you don't mind :) We have users that don't seems to be receiving out messages. The first instance is the following: A user sends us a...
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Lisa Nanoff commented,
Thanks Jacob! That clears things up!
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Lisa Nanoff commented,
Hi! I'm creating a report on the average first reply time by calendar week. I've set the What ? to "AVG first reply time in hours". When setting the How? I noticed a considerable difference in time...