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Latest activity by Christina
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    Christina created a post,

    Macros with public replies aren't working

    If we create a ticket to reach out to a user and use a macro with "comment mode public" on it, the left side will fill out, the subject will change, etc, but the Comment/Description isn't added to ...

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    Christina commented,

    Hi Brandon Tidd- Metrics is just COUNT(Tickets), Columns is Ticket Created - Week of Year, and I'm using this for Rows: The result is that it gives me the Top 5 Store Categories of all time, inste...

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    Christina created a post,

    Top 5 Fields per Month

    Hello! I used to use this attribute in insights, with some customizations to make it a ticket field instead of a tag, and can't figure out how to make it translate to Explore: SELECT # Tickets WHE...