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Ernie

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Latest activity by Ernie
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    Ernie commented,

    1. Support
    2. ...
    3. Tickets
    4. How do I reorder ticket fields?

    Hi Jessie, I have and it's unchanged. I should note that we don't use the widget on the help center, rather we're injecting the widget onto our site. Not sure if that makes a difference in this case. 

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    Ernie commented,

    1. Support
    2. ...
    3. Tickets
    4. How do I reorder ticket fields?

    Hi Dan, Reordering still has no affect in our widget, even after clearing cache. Any other suggestions? 

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    Ernie commented,

    1. Support
    2. ...
    3. Tickets
    4. How do I reorder ticket fields?

    Hi, Is there a way to reorder ticket fields in the web widget? There appears not to be, as the widget ignores the order defined in "Ticket Forms" section. Is there any workaround to change the fiel...

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    Ernie commented,

    1. Support
    2. ...
    3. Email
    4. Adding support addresses for users to submit tickets

    Hi, Is it possible to use a non-default external address as the reply from address for requests submitted by form? I have two forms and would like the reply from each form to come from different em...