Alex M

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Recent activity by Alex M Recent activity Votes
  • Searching for users based on tickets


    Hopefully a straightforward one: is there a way, using the default Zendesk search, to search for users based on their ticket status? For example, can I run a search to find all users with closed ti...

  • Errors when using unedited sample queries

    I've been trying to create some queries to look at our backlog, but have been getting errors. To see what I was doing wrong I opened the two sample backlog queries, and to my surprise I saw similar...

  • Multiple agents' productivity in one graph

    I'm new to Explore and I'm trying to recreate a report showing agent productivity from our Insights dashboard, as follows: x - axis: Date y - axis: Ticket updates per day Series in graph: one line...