Ben Owen
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Total activity9
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Ben Owen-
Ben Owen commented,
Hi Dan, the profile pictures are automatically populated from the agents Google profiles they use to access Zendesk. I want to remove these, whenever you click remove picture the next day the image...
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Ben Owen commented,
+1 for this feature! A lot of follow up tickets come from tickets solved by our tier 2 agents who aren't always checking for new tickets. The follow up ticket contains a link to the previous issue ...
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Ben Owen commented,
Hi jessie, We'd like agents to be able to remove their Google profile photos or change them. Unfortunately whatever changes agents make seem to revert back to their Google images!
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Ben Owen commented,
Our agents log into their accounts using the G suite accounts for the company. Is there a way to edit or remove the profile photos that show on Zendesk? Every time an agent edits their photo it rev...
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Ben Owen commented,
+1 for this! With the usual rate of agent turnover, this issue pops up frequently for us. With chats being created as tickets in support as well I can't even see how this is useful for the way Zend...