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Rob Islam

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Latest activity by Rob Islam
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    Rob Islam commented,

    Agreed with the rest of the posters, this is a function that would be really useful.

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    Rob Islam commented,

    If you mean in terms of tickets, I believe there is an option when setting up or modifying a ticket field that sets the permissions.  Permissions: Agent only Editable for end-users [Field can ...

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    Rob Islam created a post,

    Geo-Data

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    I was wondering how I would go about getting the geo-data on tickets created through Zendesk Explore. Currently on GoodData, I'm using the following formula: SELECT COUNT (Ticket Id, Ticket Text F...

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    Rob Islam created a post,

    Help Center-related Data

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    Will Explore be mostly handling data regarding Support or would there be more data regarding the Help Center? Things like bounce rate or pages viewed per session?  Also, as far as I know, there is ...