Kyle Jones
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Total activity104
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes2
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Activity overview
Latest activity by Kyle Jones-
Kyle Jones commented,
Hey there Andy, I've created a ticket we can work together in, since I'll need to investigate your account. Normally, we do not assist with custom code within Support, but I would like to see if I...
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Kyle Jones commented,
Hey there Carmen! Technically, there is nothing stopping you from embedding your chat widget behind an agent only login, or on a page specifically for your agents. Then you could implement some ty...
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Kyle Jones commented,
Hello there Amber,For clarity, is it alway the same requester? If so, you could potentially put that requester's email in the macro for your agents to cut/paste into the requester field to make it ...
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Kyle Jones commented,
Hey there Tanusree, I'm sorry to hear that the label isn't working. This can be caused by the placement of the script. Are you placing this below your widget script? If you are, we may need to pul...
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Kyle Jones commented,
Hey there Jorge!I can definitely see the use-case for this. Unfortunately, our API is limited to the number of roles it can display and will only show "Admin" or "User" judging by our information ...
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Kyle Jones commented,
Hey there Charlie! Unfortunately, it doesn't appear to be possible to add a general email at this time, there is only the option to add individual emails for your team members. @Austin I've been in...
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Kyle Jones commented,
Hey Matt, From the sounds of it, you may have experienced an intermittent browser caching error, which is why the error was displayed, but the redaction was still processed. If you happen to run i...
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Kyle Jones commented,
Hey there Aja, Currently at this time there isn't a way to restrict users from updating their own profiles (or names) for that matter. The restrictions allowed within custom roles can allow you to ...
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Kyle Jones commented,
Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...
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Kyle Jones commented,
Hey there Kevin, Unfortunately, this would be correct. This is functionality that is not a part of our SDK currently. Equally, I haven't seen the request for within Product Feedback (Chat/Message) ...