Kyle Jones
- Total activity 34
- Last activity
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Activity overview
Latest activity by Kyle Jones-
Kyle Jones commented,
Hey there Mari-Liis,This is a very good question! The good news is that the Support: Tickets dataset is the latest schema and it should be the most recent/updated dataset. It's recommend to use Sup...
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Kyle Jones commented,
Hey there Pierre, I tried to explore a few other avenues to see if this would be possible, but those means wound up fruitless. Sadly, the only way to do this currently would be using the clickabl...
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Kyle Jones commented,
Hey there Harvey, That definitely doesn't sound too good. I know we have a way that will force the chat widget to show on mobile, and this would be through forcing unread messages to force the chat...
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Kyle Jones commented,
Hey there Tobias, From my understanding there isn't a way to better display this beyond hovering over the SLA tab, sadly.I've also double checked to see if it was possible to build a view that woul...
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Kyle Jones commented,
Hey there Steve, That's a very good question! To my knowledge, this would be expected functionality of the integration. We do have an article over here that might be beneficial to read ( https://s...
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Kyle Jones commented,
Hey there Harry, This is definitely a good question and I don't believe there's a native way to restrict user access to submitting tickets on a number basis, sadly. However, I'm thinking this is ...
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Kyle Jones commented,
Hey there Jesus, What Allen is indicating is correct. As long as you're using the new record you should be all clear to remove the zdsys one. From what I've been seeing on my end is that is an outd...
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Kyle Jones commented,
Hey there Luke, Unfortunately, from my understanding of how the Twitter API threads this would be expected functionality. Since this is one DM originally, it's continuing the thread via one ticke...
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Kyle Jones commented,
Hey there Antoine, I needed a bit more clarity for your question to completely understand the situation at hand. So, I've created a ticket for you within our system and sent a reply your way. If ...
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Kyle Jones commented,
Hey there Heather, I do not believe we have a way to pull in this activity to be reported on directly (as the recent activity feed). However, I do know that each of these things can be reported on ...