Kyle Jones
- Total activity 88
- Last activity
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Activity overview
Latest activity by Kyle Jones-
Kyle Jones commented,
Hey There Tara, From my understanding of Explore you would need some metric to measure the attributes by, as I've tried a bit on my end but I could not get this to render properly without adding me...
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Kyle Jones commented,
Hey there Virginia, I'll admit I'm a bit confused by what you mean. So, I'd like to pull this into a ticket so I can grab some additional information from you, please keep an eye out for this email!
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Kyle Jones commented,
Hey there 陈亦凡 I'm very sorry to hear about the frustration. I'll need to pull this into a ticket so we can take a closer look into this for you! Please keep an eye out for an email response regardi...
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Kyle Jones commented,
Hey there Dragan, This metric calculates all calls that have passed the initial greeting, so in your example this wait time would be calculated after the first initial greeting. Even though they're...
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Kyle Jones commented,
Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...
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Kyle Jones commented,
Hey there Gokul, Unfortunately, since Zendesk is moving away from Insights as a whole, newer customers did not have access to Insights, as 2019 started the slow process of Sunsetting Insights. To...
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Kyle Jones commented,
Hey there Lance and Mark,Unfortunately, once a portion of the ticket is redacted there isn't a way to reverse this. The redaction is permanent.Equally, we do have a redaction app available. You can...
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Kyle Jones commented,
Hey there Nick, Role would be the best way to filter this, unless there were other ways you were able to categorize your light agents. Generally speaking, with the above steps you're filtering your...
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Kyle Jones commented,
Hey there Bert, I was running into the same issues as well! So, I've done a bit of digging through our API documentation and I would recommend the suppress command with an added URL pointing to the...
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Kyle Jones commented,
Hey there Annie, This is a very good question. However, it's a question that has a few different answers depending on how you're setting this up. If your end-user's are verified upon creation, and ...