Kyle Jones
- Total activity 92
- Last activity
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Activity overview
Latest activity by Kyle Jones-
Kyle Jones commented,
Hey there Zac, This is a great question. I've done some research on my end and it doesn't look like there's a way you can work-around an admin setting this. I tried to frankenstein a custom role to...
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Kyle Jones commented,
Hey there Kevin, Unfortunately, this would be correct. This is functionality that is not a part of our SDK currently. Equally, I haven't seen the request for within Product Feedback (Chat/Message) ...
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Kyle Jones commented,
Hey There Tara, From my understanding of Explore you would need some metric to measure the attributes by, as I've tried a bit on my end but I could not get this to render properly without adding me...
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Kyle Jones commented,
Hey there Virginia, I'll admit I'm a bit confused by what you mean. So, I'd like to pull this into a ticket so I can grab some additional information from you, please keep an eye out for this email!
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Kyle Jones commented,
Hey there 陈亦凡 I'm very sorry to hear about the frustration. I'll need to pull this into a ticket so we can take a closer look into this for you! Please keep an eye out for an email response regardi...
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Kyle Jones commented,
Hey there Dragan, This metric calculates all calls that have passed the initial greeting, so in your example this wait time would be calculated after the first initial greeting. Even though they're...
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Kyle Jones commented,
Hey there Ayal, Unfortunately, at this time there isn't a way to undo or rollback the changes within the Explore once you've published that dashboard. When you add the appropriate changes this shou...
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Kyle Jones commented,
Hey there Gokul, Unfortunately, since Zendesk is moving away from Insights as a whole, newer customers did not have access to Insights, as 2019 started the slow process of Sunsetting Insights. To...
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Kyle Jones commented,
Hey there Lance and Mark,Unfortunately, once a portion of the ticket is redacted there isn't a way to reverse this. The redaction is permanent.Equally, we do have a redaction app available. You can...
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Kyle Jones commented,
Hey there Nick, Role would be the best way to filter this, unless there were other ways you were able to categorize your light agents. Generally speaking, with the above steps you're filtering your...