Nathalie Falkenberg

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Activity overview

Latest activity by Nathalie Falkenberg
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    Nathalie Falkenberg commented,

    Dear Zendeks,   Please note that we are still dealing with this issue. Customer are not receiving our emails and it happens randomly.  Orders are not ending up in spam neither.  2 examples: https:/...

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    Nathalie Falkenberg created a post,

    Emails not received


    Hello,  We heard already several times now that the email (ticket) send from Zendesk has not been received by the requester.  Email did not end up in spam. How come the email was not send? I have t...

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    Nathalie Falkenberg commented,

    Dear support team, We would like to change the on hold music. I saw we can upload files to change the music, however I'm consumed about copyright.  Are we allowed to upload any file and use if for ...