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Jamie Vogter

Customer Experience Manager at Natural Life

  • Total activity
    23
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Activity overview

Latest activity by Jamie Vogter
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    Jamie Vogter commented,

    1. Support
    2. ...
    3. Agent guide for Support
    4. Serving chats in the Zendesk Agent Workspace

    We are not getting the pop up window to transfer a chat or accept a transferred chat when we change the :select assignee: and change the name. I have submitted a support ticket.

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    Jamie Vogter created a post,

    Upcoming changes to email notifications

    Answered
    1. Community
    2. Support Q&A

    We just recently configured our outgoing messages to finally notifiy our customers of a message created by our team. It seems like with the changes below our customers will not have any information...

    • Jamie Vogter
    • Created
    • 3 followers
    • 1 comment
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    Jamie Vogter commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Managing outgoing greetings

    @Lynn we do currently have the option to route different voicemails based on a schedule. Inside the phone number, under the voicemails tabs there is inside and outside schedule and the schedule is ...

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    Jamie Vogter commented,

    1. Talk
    2. ...
    3. Managing Talk
    4. Routing incoming calls with IVR

    What if we would like the IVR to route to a voicemail but not allow a customer to leave a message? Ex: we require photos for all damaged items or items with a quality issue and as stated in our pol...

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    Jamie Vogter commented,

    1. Community
    2. Support Q&A
    3. Russian spam, 37K so far, need a way to mark them all as spam

    Hi Max, We would love to take part in this. We have submitted tickets and have not had an issue with this until today. We received a small amount (looks like they were recognized as spam after abou...

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    Jamie Vogter created a post,

    CX Analytics

    1. Community
    2. Feedback on Support

    Is ZenDesk going to be getting into the customer experience analytics game? We are starting to look at customer analytics, voice of the customer, and customer journey software and didn't know if Ze...

    • Jamie Vogter
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
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    Jamie Vogter commented,

    1. Community
    2. Support Q&A
    3. Russian spam, 37K so far, need a way to mark them all as spam

    We were attacked last weekend with 10.4K tickets and enabled Captcha. Got attacked by the same boy even with them blacklisted and created 4.4K tickets. This is insane that even with Captcha and bla...

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    Jamie Vogter commented,

    1. Support
    2. ...
    3. Insights reporting
    4. Zendesk Insights recipes reference (Professional and Enterprise)

    If you are wanting to report on a custom ticket metric, such as number of customer issues received per month (customer issue is a drop down box with many options that each agent selects...they also...

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    • Jamie Vogter
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    Jamie Vogter commented,

    1. Support
    2. ...
    3. Tickets
    4. Can I un-merge tickets?

    We have had a usecase where a customer ticket was accidentally merged with a different customer. It is really difficult losing the histroy and having to open a follow up ticket and then having the ...

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    • Jamie Vogter
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    • 1 vote