Jamie Vogter
Customer Experience Manager at Natural Life
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Total activity20
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Last activity
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Activity overview
Latest activity by Jamie Vogter-
Jamie Vogter commented,
We are not getting the pop up window to transfer a chat or accept a transferred chat when we change the :select assignee: and change the name. I have submitted a support ticket.
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Jamie Vogter created a post,
Upcoming changes to email notifications
AnsweredWe just recently configured our outgoing messages to finally notifiy our customers of a message created by our team. It seems like with the changes below our customers will not have any information...
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Jamie Vogter commented,
@Lynn we do currently have the option to route different voicemails based on a schedule. Inside the phone number, under the voicemails tabs there is inside and outside schedule and the schedule is ...
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Jamie Vogter commented,
What if we would like the IVR to route to a voicemail but not allow a customer to leave a message? Ex: we require photos for all damaged items or items with a quality issue and as stated in our pol...
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Jamie Vogter commented,
If you are wanting to report on a custom ticket metric, such as number of customer issues received per month (customer issue is a drop down box with many options that each agent selects...they also...
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Jamie Vogter commented,
We have had a usecase where a customer ticket was accidentally merged with a different customer. It is really difficult losing the histroy and having to open a follow up ticket and then having the ...