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Jamie Vogter

Customer Experience Manager at Natural Life

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    20
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Activity overview

Latest activity by Jamie Vogter
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    Jamie Vogter commented,

    We are not getting the pop up window to transfer a chat or accept a transferred chat when we change the :select assignee: and change the name. I have submitted a support ticket.

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    Jamie Vogter created a post,

    Upcoming changes to email notifications

    Answered

    We just recently configured our outgoing messages to finally notifiy our customers of a message created by our team. It seems like with the changes below our customers will not have any information...

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    Jamie Vogter commented,

    @Lynn we do currently have the option to route different voicemails based on a schedule. Inside the phone number, under the voicemails tabs there is inside and outside schedule and the schedule is ...

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    Jamie Vogter commented,

    What if we would like the IVR to route to a voicemail but not allow a customer to leave a message? Ex: we require photos for all damaged items or items with a quality issue and as stated in our pol...

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    Jamie Vogter commented,

    If you are wanting to report on a custom ticket metric, such as number of customer issues received per month (customer issue is a drop down box with many options that each agent selects...they also...

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    Jamie Vogter commented,

    We have had a usecase where a customer ticket was accidentally merged with a different customer. It is really difficult losing the histroy and having to open a follow up ticket and then having the ...