Jamie Vogter
Customer Experience Manager at Natural Life
- Total activity 23
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Recent activity by Jamie Vogter Sort by recent activity-
We are not getting the pop up window to transfer a chat or accept a transferred chat when we change the :select assignee: and change the name. I have submitted a support ticket.
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@Lynn we do currently have the option to route different voicemails based on a schedule. Inside the phone number, under the voicemails tabs there is inside and outside schedule and the schedule is ...
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What if we would like the IVR to route to a voicemail but not allow a customer to leave a message? Ex: we require photos for all damaged items or items with a quality issue and as stated in our pol...
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Hi Max, We would love to take part in this. We have submitted tickets and have not had an issue with this until today. We received a small amount (looks like they were recognized as spam after abou...
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We were attacked last weekend with 10.4K tickets and enabled Captcha. Got attacked by the same boy even with them blacklisted and created 4.4K tickets. This is insane that even with Captcha and bla...
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If you are wanting to report on a custom ticket metric, such as number of customer issues received per month (customer issue is a drop down box with many options that each agent selects...they also...
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We have had a usecase where a customer ticket was accidentally merged with a different customer. It is really difficult losing the histroy and having to open a follow up ticket and then having the ...