Alexia Wolfhagen
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Total activity27
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Alexia Wolfhagen-
Alexia Wolfhagen commented,
Just tested - as it seems to be the only way of finding out. You are still forced to create users, and only agents in Zendesk can be followers - not end-users. So you are still forced to provide s...
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Alexia Wolfhagen commented,
Hi AndrewYes it does - you have no option to not add the user: Once the email is CC'ed from our side or the client side - the user is created in Zendesk and can create tickets - which is against...
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Alexia Wolfhagen commented,
Hi Devan I am aware - I would like to get a response on my question here. WIll this resolve the issue about CCs being added as end-users?
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Alexia Wolfhagen commented,
We are experiencing the same issue - we had 3 customers reporting this the last week?
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Alexia Wolfhagen commented,
Any updates? It's now Q3 a year after the expected release?
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Alexia Wolfhagen commented,
Will this finally give us the option to stop having CCed emails added as users? It's been a huge issue for us since the beginning that CCed users are granted access to create tickets in the future...
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Alexia Wolfhagen commented,
I need this option to move any closed ticket from one organisation to another, the organisation was previously divided into two and now they are one and I can not change this.
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Alexia Wolfhagen commented,
I can't help but wonder why you have created a ticket system that suits your need rather than the customers. Why are you the ones that decide how the system is used, instead of letting your custom...
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Alexia Wolfhagen commented,
ehm... what? Why remove the option for customers to mark their request as solved if it's a problem? This is not logic!?
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Alexia Wolfhagen commented,
So... Font awesome is not supported?? How do i add icons then?