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Steve Slaviero

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Activity overview

Latest activity by Steve Slaviero
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    Steve Slaviero created a post,

    More Microsoft Teams Zendesk integrations?

    1. Community
    2. Feedback on Support

    Hi Team,  Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams? I did notice there was some EAP's for Slack.  Answer bot would be pretty cool! ...

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    Steve Slaviero commented,

    1. Community
    2. Feedback on Support
    3. Random Satisfaction Surveys

    Hi Both,  Thanks for the very prompt replies! Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running.  Correct? Ryan - how would you setup an automation to send CSAT a...

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    Steve Slaviero commented,

    1. Community
    2. Feedback on Support
    3. Random Satisfaction Surveys

    Hi Jim,  Just looking at automation part and comparing against the default CSAT rule when you turn it on. The default rule has a condition for: Ticket Hours since solved - (calendar) is - 24 Should...

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    Steve Slaviero created a post,

    Insert "Private" videos into Guide

    Answered
    1. Community
    2. Guide Q&A

    Hi All, I'm trying to figure out a way to insert "private" video into an internal facing Guide? For example - I want to do a video about how to password reset my account on an internal application....

    • Steve Slaviero
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