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Steve Slaviero

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Latest activity by Steve Slaviero
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    Steve Slaviero created a post,

    More Microsoft Teams Zendesk integrations?

    Hi Team,  Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams? I did notice there was some EAP's for Slack.  Answer bot would be pretty cool! ...

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    Steve Slaviero commented,

    Hi Both,  Thanks for the very prompt replies! Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running.  Correct? Ryan - how would you setup an automation to send CSAT a...

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    Steve Slaviero commented,

    Hi Jim,  Just looking at automation part and comparing against the default CSAT rule when you turn it on. The default rule has a condition for: Ticket Hours since solved - (calendar) is - 24 Should...

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    Steve Slaviero created a post,

    Insert "Private" videos into Guide

    Answered

    Hi All, I'm trying to figure out a way to insert "private" video into an internal facing Guide? For example - I want to do a video about how to password reset my account on an internal application....