Steve Slaviero
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Activity overview
Latest activity by Steve Slaviero-
Steve Slaviero created a post,
More Microsoft Teams Zendesk integrations?
Hi Team, Wondering if there is more coming in terms Bots (Answer Bot) or other cool integrations coming to MS Teams? I did notice there was some EAP's for Slack. Answer bot would be pretty cool! ...
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Steve Slaviero commented,
Hi Both, Thanks for the very prompt replies! Jim - OK, makes sense - I guess it's the add/remove of tags that stops it re-running. Correct? Ryan - how would you setup an automation to send CSAT a...
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Steve Slaviero commented,
Hi Jim, Just looking at automation part and comparing against the default CSAT rule when you turn it on. The default rule has a condition for: Ticket Hours since solved - (calendar) is - 24 Should...
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Steve Slaviero created a post,
Insert "Private" videos into Guide
AnsweredHi All, I'm trying to figure out a way to insert "private" video into an internal facing Guide? For example - I want to do a video about how to password reset my account on an internal application....