Brian Gilman
Customer Care Manager for When I Work in Minneapolis
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Last activity
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Activity overview
Latest activity by Brian Gilman-
Brian Gilman commented,
Thanks Brett! The PUT request successfully updated the ticket using the API Console
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Brian Gilman commented,
Hi, I'm having a similar auth issue. My format for the basic auth settings is as follows: Username: email@email.com/token Password: token Getting a 401 Error, unable to authenticate you. Any he...
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Brian Gilman commented,
Hi Brett, I've tried various forms of filter for the disconnected user filter for the dashboard and typically get 'Report not computable due to improper calculation'. I'm assuming this is be cause...
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Brian Gilman commented,
Great article as I have heard Zendesk refer to the 'Damage to Queue' metric that is used internally. The report seems to be working and our team really likes the idea versus just looking at solved...