Michelle Hirons
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Activity overview
Latest activity by Michelle Hirons-
Michelle Hirons created a post,
Feature request to allow INTERNAL ticket comments to be editable
Not plannedWe would like INTERNAL notes to be editable and deletable. Other CRMs allow this and it's a good way to keep tickets readable. I've read the thread about audit-ability and system integrity (https:...
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Michelle Hirons created a post,
Trigger Feature Request to Identify Tickets based on Incoming (non-support) Email
We receive system emails from a client email account and we need to automatically close them. How do we set a trigger that looks at the SENDING email address as well as other supported functions ...
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Michelle Hirons commented,
We are multi-brand and this seems to work on an inbound ticket (already under a given brand) - the agents only see the macros (and ticket form applied to the workspace) - Yay!! But when they are cr...
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Michelle Hirons commented,
I would love to second this in email tickets where it should be systemically possible to tell what is a return comment. IMHO it's just messy and adds complexity to (especially) email tickets.