Michelle Hirons
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Recent activity by Michelle Hirons-
We are multi-brand and this seems to work on an inbound ticket (already under a given brand) - the agents only see the macros (and ticket form applied to the workspace) - Yay!! But when they are cr...
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I would love to second this in email tickets where it should be systemically possible to tell what is a return comment. IMHO it's just messy and adds complexity to (especially) email tickets.