Kate
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Total activity21
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Last activity
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Activity overview
Latest activity by Kate-
Kate commented,
Thanks Brett, We are on the Team plan, unfortunately.
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Kate commented,
Hi There, I'm setting up an automation to send a ticket to a supervisor when the ticket has not been actioned within 24 hours. I'd like to skip weekends as we are closed over the weekend. For exa...
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Kate commented,
Hi there, Can an end user be an author or does the author have to be an agent?
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Kate commented,
Hi there, I changed the default language in the guide from English U.S to English Australian and lost all my articles and categories in the front end. They still exist in the backend. When I change...
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Kate commented,
Thanks for the feedback, I'll give the hidden fields app a go.
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Kate commented,
Any update on this one? I'd like to move the tag field further down the ticket. Thank you
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Kate commented,
Hi There, When I insert an inline image or image attachment into a macro, the image orientation changes from portrait to landscape. The image width is 600px and the original orientation is portrait...
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Kate commented,
Hey Brett, The optional name is setup as our company name yet the trigger is still picking up one of our administrators as the sender. This admin hasn't setup the trigger and the trigger doesn't h...
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Kate commented,
Hi there, Our trigger "Notify requester of received request" defaults to a zendesk administrator as the "from" name. Is there a way to default to a generic senders name for emails sent before the ...
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Kate commented,
We are trying to forward attachments to the zendesk ticket which have come through to our personal email so we can reply to the customer via zendesk. Will try Heathers work around. We are also new...